Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service on the telephone & at Hanley store Jack and Chris👍 Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours. Able to track. Tracy rang with ETA... See more
Company replied
Delivery was super quick next working day. (Mon as I ordered Friday) I received notice of the time slot within 24hrs and again the day before to confirm. The delivery was prompt and confirmed on the m... See more
Company replied
Ordered Tv on line with Richer Sounds.Easy process. Believed delivery would be 5 working days but was in fact 2 working days! Follow up text message confirming purchase then another message confir... See more
Company replied
Company details
- #6 of 40 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful advice and prompt service.
5 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Trav did a wonderful job
Trav did a wonderful job. Called prior to let me know he was coming. Was kind enough to ask if we wanted him to remove his shoes. Very polite and courteous. Talked us through any aftercare enquiries and was quick to deliver.
7 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Was delivered professionally
Was delivered professionally
Tracy and Paul were very obliging
Great service thankyou .
6 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Shopping and delivery
You and your team are really great and you are really on time.
6 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Brilliant delivery
Brilliant delivery, took great care and were on time - thank you
6 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Efficient friendly and on time - highly recommend
Warwick and Mark delivered my new TV. They arrived in the allocated time slot and texted just before delivery.
Very nice chaps. Took the time to ensure that I was happy with the condition by waiting a few minutes whilst I unpacked. Patient and friendly. Highly recommend.
Ps nice that they work for Richer Sounds and any delivery form and it shows in the quality of service - keep it up
29 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery was efficient
Delivery was efficient, friendly and professional. Tracy and Rob are a credit to the company.
28 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
My parcel was delivered on time.
4 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Called beforehand and brought it into…
Called beforehand and brought it into the house, nice lads, polite, no issues. Will use Richer Sounds again
4 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Delivered our TV on time
Delivered our TV on time. Staff were very pleasant and well presented
4 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience from order to delivery
When I placed my order I was initially told it would be delivered in 5 working days, however it turned up just 2 days later. Rob and Tracy called me ahead of delivery to tell me they were on their way and arrived when they said. Both were cheery, chatty, polite and professional, a pleasant change from most delivery drivers these days.
Got a great deal from Richer Sounds and great delivery by Rob and Tracy. Would definitely use them again.
3 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Gareth and Rob - spot on!
Gareth and Rob are what I would expect from Richer Sounds.
Great lads - carried a big TV upstairs for us and very personable, friendly guys.
4 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Delivery guys
Delivery guys handled my tv very carefully and were very helpful. Thank you
4 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Excellent thanks kept informed about…
Excellent thanks kept informed about delivery times and very polite delivery guys, no damage to product well taken care of and happy with my tv i ordered will always get my products from richer sounds I have for a lot of years.
3 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Excellent service and quick delivery
Excellent service and quick delivery. Tracy called to say they would be with me 30 mins before arrival and then brought the TV into the house. All very straight forward with no fuss. I would highly recommend.
3 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent!
Everyone from the shop staff to the delivery guys were fantastic. I will be buying more from them soon and know it will be a first class experience.
3 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Really friendly guys and super helpful…
Really friendly guys and super helpful with getting the TV up to the flat! Thanks very much 👍🏻
3 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
All great!
All great - good communications all along, prompt, efficient and friendly delivery. Thank you!
30 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Fast delivery
Fast delivery, great comms from Tracy & Paul from Hull, this standard of customer service is why we chose Richer Sounds.
29 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.