New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
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See what reviewers are saying
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... See more
Company replied
Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... See more
Company replied
Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... See more
Company replied
Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
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Delivered on time and good communication
Delivered on time and good communication
17 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The delivery was 10/10
The delivery was 10/10.
I wasn't in but managed to arrange my mother to come round to take the delivery. She said they was fantastic and she also commented that one of the guys delivering was "a bit of a dish" 😂. Thank you for making it such as smooth transaction.
9 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery from Gareth & Mark
Excellent delivery from Gareth & Mark, they phoned to let me know they were on there way and was very pleasant and polite when they arrived.
19 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Tv delivered on time with Trav and Rob…
Tv delivered on time with Trav and Rob phoning beforehand to say they were on their way. Very polite and courteous.
19 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
My new TV arrived in the time slot as…
My new TV arrived in the time slot as stated in the email. Rob and Trav rang to say they were 30 mins away . Look forward to using my new tech. Thanks Richer Sounds who are spot on as always. I've bought tech from them for 25 years now.
19 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Zak and Ian delivered my new tv
Zak and Ian delivered my new tv, they were prompt, courteous and kept me in the loop every step of the way. An excellent service all round.
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Rob & Trav were excellent
Rob & Trav were excellent. I received a text the day before giving a time slot and a phone call shortly before arrival. They were very helpful and polite and had a friendly manner. Cannot fault them.
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Terrific service
Terrific service. The sales assistant, Alex, sourced me a TV from another shop when the model I wanted was not available at Sheffield or from another store. He also chased up delivery for me the following week, liaising with the other shop.
10 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Trav and Rob were excellent delivered…
Trav and Rob were excellent delivered on time and were very friendly and helpful
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trav and zRob were great
Trav and zRob were great. Offered to help moving other stuff out of the way.
17 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Karol and Paul were excellent all round…
Karol and Paul were excellent all round - very friendly and helpful. Princess (my Akita) was very excited and got lots of fuss and attention from Karol!
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
From ordering to delivery
From ordering to delivery, everything was a smooth process. The delivery man (Gaz), awesome and friendly gentleman. Even asked if he should take his shoes off before entering the house. Small gestures like this make a huge difference. Wry polite, with a smile from arriving to leaving. Richer sounds are amazing. To deal with and to purchase from. Top rated
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivery was great
Delivery was great. Phoned me 30 mins before they were coming. Gareth and Mark did a great job. Took tv upstairs as well. Nice work
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Quicker than expected and well-mannered delivery drivers
Delivery was not expected until next week (we ordered it Tuesday evening) but Richer Sounds managed to get the TV to us by 8:30 am Thursday morning. Karol and Paul, the delivery guys were brilliant. Karol even took the time to introduce himself to our dog who was barking madly. Thank you. Great service!
18 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Superb service
Thank you Trav and Rob for such great prior communication and then your friendliness on your stated arrival time.Sorry about the long driveway where you had to carry the large TV without complaint unlike other delivery companies.All in all a superb service.
17 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The delivery guys were great
The delivery guys were great. Helpful and friendly, a credit to Richer Sounds.
17 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Tracy and Paul
Tracy and Paul, delivered on time, kept me updated, top job!!
16 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
2 great guys Trav and Rob who excelled…
2 great guys Trav and Rob who excelled and went beyond the expected service. Taking an 85" TV up very awkward stairs. Fantastic guys. They couldn't do enough and explained everything I need to do clearly. They were absolutely marvellous and gentlemen. 10 🌟 s
16 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service
Trav and Rob confirmed the delivery time slot in the morning on the day of delivery and then called half an hour before actual delivery. They were very friendly and polite and thankfully delivered three heavy boxes to an upstairs bedroom. A great service.
16 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent service and great care taken…
Excellent service and great care taken to put big tv in required bedroom thanks to drivers Ian and zak
16 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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