Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
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Prompt, friendly and careful delivery by Gareth
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Great advices on the kind of tv and…
Great advices on the kind of tv and sound system i really needed from Matt.
Not trying to sell me something I didn’t need. understood well my situation Great services and expertise.
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Very person-oriented customer experience
Gareth and Mark got in touch in the morning to let me know their estimated time, gave me a call to check they could deliver early and then double checked to see if I needed a hand with prepping for installation.
After I setup my soundbar, I noticed that the price had lowered, so contacted the Price Promise team and Niall confirmed that they would match their new price for the product!
All-in-all, I hope more companies can operate like this. Felt familiar and personal!
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Promised in 7 days arrived in 2
Promised in 7 days arrived in 2. Regular Communication and updates. On day of delivery messaged to confirm time
and again 20 mins before delivery. Gareth and Mark arrived on time Friendly and polite. Offered to remove their shoes and went over and above to ensure the delivery was stored safely. Great service - thanks guys
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Seamless purchase
Delivered within 36 hours of placing order. Great communication throughout and great delivery team Rob and Trav
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great service from Karol & Paul
Great service from Karol & Paul - very friendly & offered to take our new TV into the room where it will be situated. Arrived at the early side of the delivery time slot given. Very good service.
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Thank you for the very quick delivery
Thank you for the very quick delivery of my new TV. The driver, Gareth, was very courteous and kept me updated all the time as to when he would arrive, and the TV was promptly delivered. Another company had offered to deliver the same TV in approximately four weeks as they had to order from the manufacturer. Richer Sounds is perfect, and a six-year warranty is thrown in—can't ask for more!
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service as usual from a well…
Excellent service as usual from a well respected company. Great communication and delivery on schedule
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Highly recommend richersounds
I couldn't use a voucher code so phoned richersounds and Steven sorted it for me.
This is the second tv we have purchased from them and cannot recommend them enough.
My old TV is still going strong after approximately 6 years but we are having a media wall put in so went for the 65inch TV and we can use the old one in another room.
From purchase to delivery was absolutely brilliant, they sent me a email the night before saying my delivery will arrive today and then i was kept informed via text giving me a time slot.
Gareth and Travis rang me again to say they were 10 minutes away.
They both respected my property and offered to take their shoes off.
They placed the tv exactly where I wanted it .
Absolutely fantastic service from start to finish.
Highly recommend this company.
They even emailed me again to say any problems give them a call.
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great communication, delivered with care
Great communication, package delivered on time with great care thank you Gareth and Travis
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Very friendly and professional service…
Very friendly and professional service throughout from purchase in store to delivery at home. Highly recommended !!
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
More than happy with the delivery
More than happy with the delivery. I was notified of the arrival time before hand and both chaps were friendly.
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
What service delivery on time and taken…
What service delivery on time and taken to the room required,could not have been more helpful
Wonderful TV picture perfect.
Well done Richer Sounds.
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Arrived at the early point in the…
Arrived at the early point in the timeframe given
Package in great condition delivery guys brought the TV into my house as promised
Nothing was to much trouble
Superb service and friendly attentive staff
Couldn’t be happier
Thank you Gareth and paul you are a credit to yourselves and Richer sounds
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful informative and polite
Very helpful informative and polite
Thank you
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Happy with the delivery.Trav and Rob…
Happy with the delivery.Trav and Rob explained everything regarding setting up and assured if any issues contact Richer sound.
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect delivery from Gareth & Paul
Perfect delivery from Gareth & Paul
Great communication and on time with a 15 min prior courtesy call
Polite, friendly & respectful of property
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Brilliant service
Brilliant service, messages for delivery slot and when 15 mins away! Gareth and Paul were right on time fast, polite delivery. Thanks.
23 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great delivery service by Gareth
Great delivery service by Gareth! Was kept informed of delivery time and he arrived as advised. He was very polite and courteous and have no hesitation in recommending him, as well as Richer Sounds of course 😉
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
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