Richer Sounds - Exeter Reviews 2,949

TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... See more

Rated 5 out of 5 stars

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... See more

Rated 5 out of 5 stars

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... See more

Company replied

Rated 5 out of 5 stars

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Rated 5 out of 5 stars

Good shop

We arrived before opening time and he ( I’ve forgotten his name ) opened the shop . Was very helpful and knowledgeable. My son bought an amplifier that was just what I wanted for my old hifi system . Would certainly recommend this shop .

18 March 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Lovely TV

Easy to order and did a price match with no issues. Order delivered sooner that estimated, lovely TV no issues

31 October 2025
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and no pushy selling

Firstly, I arrived before opening time and they very kindly allowed me in. Secondly, had good advice and no pushy selling and I ended up with a great set of headphones. Thanks to all. See you again.

17 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Cool Speakers.

Hi, I recently bought a pair of speakers from Richer Sounds in Exeter. The speakers them selves are superb and have brought a new level of listening and enjoyment of music.
The staff there were extremely helpful and I would recommend them to everyone.

17 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic service

Fantastic knowledge and service

15 March 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Brilliant advice and knowledge!

The staff were warm and welcoming, knowledgable and understanding. They respected our budget and put together a package that absolutely met our needs. We're delighted

16 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service

Great service, great value and delivered earlier than expected!

13 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service and advice from the…

Fantastic service and advice from the Exeter team especially Pete, Nick and Mark.
With their expertise, price matching and 6 year guarantees it’s a no brainer to buy from Richer Sounds.
I trust them wholeheartedly to make an informed purchase.

13 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 February 2026
Unprompted review
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 March 2026
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Reply from Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Richer Sounds

Exeter is so easy, on site parking on the edge of the town center. Very helpful and friendly knowledgeable staff. Great selection, great price, delivery and 6yr warranty. Definitely recommend

9 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Exeter branch listened to my problem…

Exeter branch listened to my problem and responded positively with no quibble.
Remedial action was swift and efficient.
Repair turnaround was exemplary.

Made to feel a valued customer at every stage.

3 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent helpful support from Exeter…

Excellent helpful support from Exeter shop staff on telephone. Video projector ordered on line Saturday afternoon arrived Monday afternoon. I have been a Richer Sounds customer for 30 years and have always been delighted with the service you provide.

7 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from friendly…

Great service from friendly knowledgeable helpful staff. Many thanks.

6 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊

5 March 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I ordered click and collect in store

I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.

4 March 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant experience

Was given really good advice by a friendly member of staff for whom nothing was too much trouble.

4 March 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

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