Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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See what reviewers are saying
Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more
Company replied
A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from... See more
Company replied
The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more
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Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 192 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3k reviews
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A very easy experience purchasing …
A very easy experience purchasing on-line and very easy collecting from local store (Exeter) who were very helpful
13 April 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Great environment for neurodivergent people.
I came in with someone I support who is neurodivergent and we were greeted by Mark at the Exeter branch. He went above and beyond to make his experience person centred and welcoming. Giving him the use of the experience room to try out many headphones which resulted in him buying the perfect pair to suit his needs. I highly recommend Mark and the Exeter branch for a knowledgeable and professional approach. Thanks guys.
16 April 2026
Unprompted review
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
A very happy experience
It was the easiest and happiest purchase of a big ticket item I've ever made. I wanted to support a local company rather than a chain and I've always used Richer Sounds, previously in the south-east and now in Exeter. During my telephone call my previous purchase was quickly found and a new TV recommended compatible with my existing equipment. The payment system was easy and secure and my TV arrived at the predicted time the next day although it was a Saturday and I was able to install it and watch that day. Wonderful!
10 April 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Efficient and friendly service.
9 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Ordered Online and collected in-store
Ordered speakers set online. Collect in-store real quick. Everything feels good.
9 April 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Organised & knowledgeable
Organised, welcoming & knowledgeable. My requested set up was ready on arrival & I was given time (& tea 😎) so that I could play with it on my own in the demo room.
Mark in Exeter was great, thanks.
Also I like that the company is employee owned & that they are treated with respect.
8 April 2026
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
From the moment we walked in the door…
From the moment we walked in the door we were treated with curtesy and a very good understanding of our needs. Lloyd was very knowledgeable and helpful.
6 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
I rang the Exeter branch on bank holiday Monday to ask advice regarding a couple of items. It is lovely to actually speak to a real person who answers the phone and is knowledgeable about products. I ended up ordering, and Peter advised delivery could be up to 5 days. My order arrived the following day. It's always a pleasure buying from Richer sounds as it's easy and fuss free.
6 April 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Excellent advice and service
Having just received a record deck as a present from my children it was soon patently obvious that neither my speakers nor headphones were going to connect and I was left with only the sound generated by the deck.
Off to Richer Sounds who not only have free parking but give you the very best advice you can get.
Today after about a fortnight of worry I now have music to my ears and connected exterior speakers. The accessories to make this happen didn’t come cheap but it was well worth it for knowledge these guys have and a big thankyou to Nick that I am now listening to an LP without my wife shouting up the stairs “turn that bleep bleep racket down”
10 out of 10 for your help
13 April 2026
Unprompted review
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff and service
Excellent staff . Wise comparison to a product they did not have in stock
Very friendly.
Will use again
4 April 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Very helpful in advising us on our new…
Very helpful in advising us on our new tv purchase. I’m very particular and ask a lot of questions, nothing was too much trouble, Steve especially. Won’t go anywhere else for audio and visual.
1 April 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Good experience
Look after your staff in Exeter they are very helpful and knowledgeable about the products. We had a very good experience coming to Richer Sounds. We were recommended to you and will not hesitate in recommending you to others. Very happy customer
26 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Great service again from Mark at Richer…
Great service again from Mark at Richer Sounds Exeter.Great 24 inch T V a wall mount.
Good delivery from DPD.
Thanks again Barry Wellington Somerset
3 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Excellent service with great advice on…
Excellent service with great advice on the TVs
Good explanation on the QLED tv.
Nick was helpful with good knowledge on the subject.
3 April 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Fantastic Service
After 20 years service my Cambridge Audio amp and CD player (also bought from Richer Sounds) finally failed and was swiftly replaced. The store in Exeter was more than helpful answering emails promptly and reserving my equipment choice for later collection that day. Very happy customer.
3 April 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very very helpful staff.
2 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service in the shop and great…
Great service in the shop and great free delivery and a reliable delivery company who delivered on time and very helpful
28 March 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
great service
good service with online shop to include shop pick up for extra help if needed before using .
27 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
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