Richer Sounds - Glasgow Reviews 

5,042
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more

Company replied

Rated 5 out of 5 stars

Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... See more

Company replied

Rated 5 out of 5 stars

Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... See more

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Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


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4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(5,042)

23,803 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Helpful staff, quick delivery

2 April 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great customer service

I wanted a second turntable, nothing too expensive, bluetooth-enabled, to use in my attic room. Staff were very friendly and helpful. Very happy with my purchase - a win-win 'cos I spent a bit more than I intended - great salesperson! Turntable was delivered the next day

1 April 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Glasgow delivering First Class customer service

First class customer service in the Glasgow Branch!
Like visiting an old friend and made to feel welcome.
zero pushy sales!
You have an idea what you are looking for they will help you with the options available.
The dont try to upsale you, it's just simple advice giving you the chance to make an informed decision,be it that day or another day. It's what the high street is lacking ! Strongly advice trying here before you part with cash at another place !

1 April 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Recommended Media Streamer To Suit Me

Dean listened to what I wanted, checked what the different media streamers could do, recommended one that fit my needs (not the most expensive) and ordered it for delivery since out of stock. He even mentioned I could bring it back if it did not work out for me.

The WiiM was an absolute pig to configure properly, so I very nearly did return it, but with a lot of help from Google AI I eventually persuaded it to do exactly what I wanted.

30 March 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

New tv😃

Ordered my TV online for pick up at store,great deals on tvs the cheapest company by far,when went to pick up staff very polite and helped load up car,would definitely use richer sounds again,extremely happy.

30 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

First rate sevice with no sales pitch

First rate sevice with no sales pitch. Had a good idea what I wanted but the person who served me put more "meat on the bones" with his knowledge. Now I have my purchase up and running I am pleased with the advice I was given. Thank you.

25 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Dave the sales assistant was really…

Dave the sales assistant was really friendly & helpful in giving details of spec on different models of tvs

1 April 2026
Unprompted review
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Always a good experience dealing with…

Always a good experience dealing with Richer Sounds. Staff always goes out of their way to help.

24 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Chord Company Shawline Power Cable

Ordered a Chord Company Shawline Power Cable in the Glasgow store. Dean was very helpful and actually phoned the manufacturer directly to establish that stock was available and subsequently arranged for delivery. I received a call the next morning to say it had arrived and ready for pickup. I was also given a price match discount.

24 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Cheap as chips

Went looking for a new DVD player.
Seen this one advertise . Great value.
Not looking for anything to complicated to set up.
Would recommend buy this.

20 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful assistant when calling Glasgow shop I think his name was Steven. Delivered quickly to us even though we are regarded as a remote address.

22 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful and straightforward advice

Helpful and straightforward advice. A good price and easy collection despite tricky doorstep parking.

22 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service and price.

I visited the Glasgow shop to buy a new stereo system (turntable ,amp, CD player and speakers).
I was assisted by Alan. I explained the type of stereo I wanted and what I was able to spend.
Alan was very knowledgeable and spent the time to explain the attributes of each component. This was very helpful and allowed me to purchase a system that I wanted. Delivery was arranged and since setting up and using the stereo, this has proved to a great upgrade on my previous set up. Great service.

18 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great wee record player

Great wee record player
Bought as a gift
Recipient delighted with it
Great service provided
Lovely staff

20 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Good deal | post sales could improve

Good deal on the tv with a sound system.

Couldn't get the sales person to tell me the differences between 2 models by the same manufacturer. Kept saying the processor wad the difference and wouldn't expand with a simple explanation of picture or TV capability. Good job I'd researched before going into the store.

Was told delivery and installation 2 days later. Howe er that was only delivery to the store. Communication poor regarding delivery date to home and installation as kept getting notified of the delivery information to the store and the store couldn't help as the sales person was off. Sorted once he returned.

Installer did a good job but spent an hour setting up the sound system as didn't realise the speakers were connected with a wire.

14 March 2026
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Reply from Richer Sounds - Glasgow

Thanks for taking the time to leave your review. I’m pleased to hear you were happy with the overall deal and the installation itself. It's disappointing of course that parts of the experience, particularly around explanations in store and communication during the delivery process, didn’t feel as clear or smooth as they should have.

I will of course review your comments with the Glasgow store manager and his team so that they can learn from them, and improve in the future. If you’d like us to look into any aspect of this further of course, then please don’t hesitate to contact us via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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