Richer Sounds - Glasgow Reviews 

5,029
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... See more

Company replied

Rated 5 out of 5 stars

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... See more

Company replied

Rated 5 out of 5 stars

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... See more

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Rated 5 out of 5 stars

I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delive... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(5,029)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience at Richer sounds…

Great experience at Richer sounds Glasgow very helpful,listened to what your are looking for giving good advice and let you listening to different options delivered on time.
New speakers and turntable sound is brilliant

11 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Ordered over phone to store

Ordered over phone to store, staff were amazing worked with me and allowed me to make my purchase smoothly and I hung up feeling I was treated really fairly and with consideration as a customer. I criticised Richersounds many years ago out of my impatience but would like to point out I was wrong and they were right. This company has went beyond my expectations so many times, so sorry for getting it wrong and thanks for the amazing service.

11 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

A satisfied customer

Spoke to Simon at Glasgow requesting a change to one of the “bundles”. He got my order processed quickly, getting me exactly what I wanted. The entire order arrived the following day. Absolutely no blame to Simon, but I ordered the wrong receiver. I thought the X2850H had an FM Tuner and only once I was hooking up the connections did I spot there was nowhere for an antenna to plug in. I re-read the description again and found where I’d gone wrong. It’s no big deal as all the stations I regularly listen to are available from the TuneIn app.
I’m very happy with the purchase and with Richer Sounds’ service.

8 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service

Excellent service, so helpful and patient with my elderly father with severe hearing problems. Would highly recommend. Thank you Jordan and Tom

6 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Spot on

Spot on. Fast delivery. Sorted minor issue promptly. Recommended.

23 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fabulous knowledgeable staff

Fabulous knowledgeable staff, nothing was a bother.

7 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service again.

Great service again from Richer Sounds.

5 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

That personal touch

That personal touch, was given great advice. Got what I needed at a great price. Simon was very good

3 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant as always personal and…

Brilliant as always personal and straightforward service from decent people - it's so rare to find nowadays. Always my first choice.

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly staff member. Would highly recommend!

7 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Perfect item, lovely staff

Perfect item, lovely friendly communication, jolly store staff. Wouldn’t go anywhere else.

5 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

Record player not working but sorted quickly

Had a record player delivered to the house, but the turntable didn’t work. After a handful of emails to manufacturer they agreed it was faulty and suggested I take it back to the store, or could be delivered, and it would be fast-tracked- agreed to pick it up in store (Glasgow), meant to be on Tuesday (after emails ended Saturday) but got a call from store on the Monday to tell me it was in. Since the fault was not visible with the last one I asked for it to be checked, and they confirmed fine on a call back to me 5 minutes later. Oh and was given £30 of a discount (about 15%). Happy in the end.

4 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for leaving us a review, we're sorry that there issues with your first turntable of course, although it's good to read you are now happy. Please do contact the store directly should you need any further help.

The Customer Experience team

Rated 5 out of 5 stars

Deal with in confidence

These guys are the best to deal with. Really know there stuff and go above and behond

3 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richard Sounds is a truly wonderful…

Richard Sounds is a truly wonderful company. We have always as a family bought from the above.last month one of my nephews noticed our Samsung 75”TV picture was not as sharp. Spoke to the manager in Glasgow store who informed me we were still in warranty by One month of a Six year term ! he arranged for TV to be checked and picked up back by company called TVR the back lights were replaced and TV is as good as new.We have never had to use this facility but on this rare occasion we did and it was stress free. Thanks again Richer Sounds. John (Glasgow)

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Prices was fantastic for 65inch TV

Prices was fantastic for 65inch TV . Delivery was quick and was kept up to date with delivery company

2 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

All positive stories are confirmed

I heard of these guys before due to a forum on boards.ie. Always seem to go out of their way to sort people out, and it wasn't different now that I finally needed something.
Online shopping got a bit stuck as it came to delivery so a quick call and everything got sorted, including next-day delivery and a discount for 1st purchase.

2 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Stephen in the Glasgow store gave…

Stephen in the Glasgow store gave invaluable and impartial advice and costs that allowed me to do some more research on the options and make an informed selection within the budget that I had

1 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Was looking for mid price lg oled for…

Was looking for mid price lg oled for sometime and Richer Sounds has always been my go to place having used numerous times in the past for audio and TV equipment.
The fact that they offer 6 year guarantees and price matches + is as good as it gets.
Have always found staff to be very helpful and knowledgeable. Never pushy and will help to make informative choices based on your preferences.

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

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