A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... See more
Company replied
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A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... See more
Company replied
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... See more
Company replied
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... See more
Company replied
Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
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Excellent service, got what I came in for 👍 Very refreshing with a salesperson who knew what i wanted and didnt try to sell me something i didnt need.

Reply from Richer Sounds - Glasgow
Was served within a minute of entering the shop.your employee asked if I was ok and could he help me.The Dvd player was in my possesion ,and in a bag,with no fuss and I left on cloud nine with my newest piece of tech!!

Reply from Richer Sounds - Glasgow
Clear efficient sales and Simon was a very informative salesperson
He answered all my queries
The 6 year guarantee also helped me make a decision
Competitive pricing

Reply from Richer Sounds - Glasgow
Great knowledge and service at the Glasgow store, as always. A+++

Reply from Richer Sounds - Glasgow
Excellent, helpful staff have me the opportunity to try my headphones before buying. Agreed to price match another retailer.

Reply from Richer Sounds - Glasgow
Great help getting my samsung , good communication. Speedy delivery and great price.

Reply from Richer Sounds - Glasgow
Stephen has been super helpful and patient. Trustworthy and honest advice and support. Competitive pricing.

Reply from Richer Sounds - Glasgow
I called the Glasgow store, unsure of what I should purchase. Alan, the Store Manager was very patient, very knowledgeable and left me with two TV options.
I called back at 16.55hrs and ordered one. It arrived at 12.05 hours the following day. Amazing service.
Thank you.

Reply from Richer Sounds - Glasgow
I had a great experience when buying a new turntable and speakers. Simon and the staff are very knowledgeable. I explained exactly what set up I had and how I wanted to integrate the new system, they talked me through exactly what I had to do and provided me with all the cables and made the install I done very easy. I did run into a bit of a hiccup but I called them and they went over everything with me until we found the problem and got it resolved. Very helpful and they didn't rush me. When I'm ready to upgrade I definitely won't be going anywhere else.

Reply from Richer Sounds - Glasgow
First rate buying experience with plenty of technical advice.

Reply from Richer Sounds - Glasgow

Reply from Richer Sounds - Glasgow

Reply from Richer Sounds - Glasgow
The team at Richer Sounds always take the time to listen and help. It’s a proper customer service and much better than simply buying online.

Reply from Richer Sounds - Glasgow
As always, helpful and informed staff who always provide good advice and don't try and make you "overspend" on hifi .

Reply from Richer Sounds - Glasgow
I am at the stage now where I dont shop anywhere else for HiFi or TV - and I buy quite a lot for both myself and my business. The team in Glasgow are fantastic - on the last purchase they even opened the shop early for me so I could collect my items. Ofcourse, before a big purchase I always shop around for pricing info, when the guys can they will price match on a like for like basis and also advise when not comparing like for like, They will always try and do me a good deal either way. My only issue with the Glasgow store is location - be prepared for the multi-story car park and a couple of minutes walk - not ideal but the team do help - or do as I do - tell the team you are coming, they have the stuff ready and I stop on the double yellow lines and we load the car very quickly. I have only ever had one issue - a faulty remote - they helped immediately and we discovered that the issue was me not the remote. This is not a buy and forget people store - you are made welcome, you are remembered, you have the distinct impression that these guys are here for you long term and they will help if things go wrong. The very opposite of box shifters - they are skilled, knowledgeable and helpful. I have bought everything from brand new, open box, ex display - and the quality and service is exactly the same.

Reply from Richer Sounds - Glasgow

Reply from Richer Sounds - Glasgow
Friendly staff instore who know what they're talking about, Also provide a decent warranty and offer good prices.

Reply from Richer Sounds - Glasgow
Above and beyond, found the tv I needed for my wife in a nursing home, delivered the next day, excellent service thank you.
John Finnigan.

Reply from Richer Sounds - Glasgow
Amazing service, kept me updated and helped get the TV to the car. I love the 6 year guarantee included at no extra cost, it gives me full faith in my purchase

Reply from Richer Sounds - Glasgow
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