Richer Sounds - Glasgow Reviews 

5,038
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Simon, the member of staff at Glasgow Richer Sounds, quickly dealt with my query relating to the purchase of an Astell&Kern SP3000T Digital Audio Player. He telephoned back to confirm the price and d... See more

Company replied

Rated 5 out of 5 stars

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... See more

Company replied

Rated 5 out of 5 stars

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... See more

Company replied

Rated 5 out of 5 stars

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(5,038)

23,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

22 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Definitely would recommend Richer Sounds

Great service from my first contact by telephone. Once my goods were in store, delivery and installation went really smoothly.

22 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Audio Pro Addon T3+ Bluetooth Speaker

I initially had a problem with my portable Bluetooth speaker (an Audio Pro Addon T3+) since the battery had a fault. However, Richer Sounds delivered a replacement very quickly and were very helpful throughout. I'm now a happy purchaser at an excellent price!

My new project will be to re-rip the music off my CDs at a higher quality (probably FLAC format to replace the mp3 files) - it was originally done when storage was expensive and I had to trade file sizes against quality.

21 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your feedback, I’m genuinely sorry that you experienced difficulties with your recent purchase which I appreciate must have been frustrating.

Following investigation I understand that after some discussion with our customer service team, whereby they tried to help resolve the technical issues you were having, unfortunately without success, an exchange for a replacement has been arranged which I understand has successfully resolved things for you. Should you need further assistance of course, please get in touch via the below address…

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Rated 5 out of 5 stars

Great service

Great service , quick delivery , couldn’t sort delivery online due to postcode but Simon in the Glasgow store sorted the issue , excellent customer service from Simon , highly recommend .

20 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Slight rushed and undervalued

Slight rushed. Sold a scat cable which I didn’t require as there was a scat cable supplied. Also, the sales person was not aware of the DVD and its capability’s. I had to note the specific details. The sales person was not aware and noted this, saying it would cost thousands of pounds for the multi region dvd player.
Disappointed as this was my first visit and recommended by friend.

Thanks to Tom and David who very kindly kept their word. Thus reinstated my trust in Richer sounds, your intervention was very professional and appreciated. Thanks guys, great recovery. I now have reevaluated my thoughts on my past experience.

19 May 2026
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Reply from Richer Sounds - Glasgow

I was genuinely sorry to read about your experience, particularly as this was your first visit to us following a recommendation, which is obviously disappointing.

The colleague involved is long-serving one with a very strong track record, which I think just goes to show that even with the best intentions, mistakes can happen if we’re not fully on top of things on the day. We take feedback seriously and have addressed this with him, to ensure the product knowledge gaps are filled and that he does better next time.

The store have tried to get in touch with you via phone to arrange a refund for the cable sold in error, so we will follow this up to make sure that issue resolved quickly and the situation put right. Of course if there’s anything you’d like to add in the meantime, please feel free to contact us at the address below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Very helpful chap called David…

Very helpful chap called David introduced me to a digital stylus gauge when I bought a replacement stylus. He demonstrated how to use it and how to set up my turntable. Very knowledgeable and friendly person. Thank you.

11 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer support

I decided to order a new WiiM Ultra and opted to do so by telephone. I was routed to the Glasgow branch which is rather funny as I now live in Leicester but was born and grew up in Glasgow.

The order was taken by Jordan who was very knowledgeable and sorted things out quickly and easily.

Best of all, my purchase arrived 24 hours later.

Top-rate service all round!

7 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The TV was a fantastic price and the…

The TV was a fantastic price and the delivery was very fast this is the second TV i have got from them

15 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent experience as always.

I have been a customer of Richer Sounds for many years and wouldn't consider going elsewhere for hi-fi and TV gear. Staff are always knowledgeable and super -helpful without going overboard. Prices are the best around.

15 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent returns policy

I purchased a Sony television which turned out be be deffective. Richer Sounds accepted it back and replaced it with an alternative in a very easy and efficient manner. Thanks

13 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Superb.

Good professional advice, great prices, RAPID delivery and excellent communication. What more do you want? Ah, yes - a six-year guarantee too. Superb. Leaves their rivals way behind in every way.

14 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent advice from the Glasgow store…

Excellent advice from the Glasgow store and prompt delivery - parcel left where requested and good photo to confirm location

12 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The staff were excellent at richer…

The staff were excellent at richer sounds glasgow. I went into pick up edifier speakers for my audio technica AT-LP120XUSB in black to replace my old ones. I usually use amazon or ebay but I to wanted to give richer sounds a try and to be honest it was a much more enjoyable experience to ne in a shop speaking to people who knew what they where talking about . I end ended up buying a new stand for my turntable and cd playerwhich im really happy about. I spent about 15 minutes talking to one off the staff about horror movies you don't get that with amazon. I will definitely be using richer sounds from now on nothing beats the human touch.

9 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, and helpful staff as always.

7 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great service, prices, and communication.
Delivery and installation was top notch.

15 April 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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