Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
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Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more
Company replied
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
Company replied
So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
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Great knowlegde about products and their interactions.
Very Good service from steven,the products have arrived as promised and very quick,

Reply from Richer Sounds - Holborn
Such a great experience. Daniel was so helpful and knowledgable. Helped us to find the perfect turntable, amp and speakers. Took lots of time to answer questions and give us lots so attention. Phoned afterwards and delivery was so quick. Highly recommended.

Reply from Richer Sounds - Holborn
Excellent customer service both on the phone and in store. Wouldn't hesitate to purchase from Richer Sounds again.

Reply from Richer Sounds - Holborn
Nice chap in-store to discuss purchase of new turntable.
Speakers next!

Reply from Richer Sounds - Holborn
Service and follow up were fantastic. Though I wasn’t spending big money they took care to find me the right stuff for me.

Reply from Richer Sounds - Holborn
Even though we were shopping with a lower budget, the care, thought and customer service we received was exemplary! Daniel could not have been more friendly and kind - he made sure that he fully understood our requirements (and budget) before making the best recommendation for us. All of the staff we saw in the store were extremely welcoming.

Reply from Richer Sounds - Holborn
Very impressed! I was given sound advice over the best CD/ radio player for my needs. A shop model was set up for me to try my CDs instore before purchasing the player. I was even given helpful instructions on how to set up my new player at home. I could not have asked for more! I highly recommend Richer Sounds in Holborn for their excellent service.
Absolutely brilliant service, friendly and helpful. Totally recommended.

Reply from Richer Sounds - Holborn
Always an absolute pleasure. I visited Holborn store for a quick purchase after earlier reserving the item. What followed was a smooth and pleasant exchange before leaving the store happy.
The chap who served me was new to Richer Sounds but handled everything with aplomb. I have experienced this at every richer sounds I’ve been too, there is no better hifi/av shop.
Thank you

Reply from Richer Sounds - Holborn

Reply from Richer Sounds - Holborn
Great insight and assistance from the shop staff on selecting the right system for us.

Reply from Richer Sounds - Holborn
5 star as usual. This time ordered a REL T5x subwoofer - all easy, good advice given (& taken). Delivery was days earlier than expected (DPD) which made a welcome change from the antics of some of the other delivery companies. Also was very impressed as received a follow up call a few days later to see if all was ok with the unit. Such a good place to deal with.

Reply from Richer Sounds - Holborn
The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

Reply from Richer Sounds - Holborn
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