Richer Sounds - Holborn Reviews 

1,330
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


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Rated 5 out of 5 stars

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more

Company replied

Rated 5 out of 5 stars

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more

Company replied

Rated 5 out of 5 stars

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more

Company replied

Rated 5 out of 5 stars

So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,330)

24,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good service from steven,the…

Very Good service from steven,the products have arrived as promised and very quick,

11 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic service!

Such a great experience. Daniel was so helpful and knowledgable. Helped us to find the perfect turntable, amp and speakers. Took lots of time to answer questions and give us lots so attention. Phoned afterwards and delivery was so quick. Highly recommended.

11 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service both on the…

Excellent customer service both on the phone and in store. Wouldn't hesitate to purchase from Richer Sounds again.

9 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good experience

Great service, thanks

3 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Service and follow up were fantastic

Service and follow up were fantastic. Though I wasn’t spending big money they took care to find me the right stuff for me.

3 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Such helpful and knowledgeable staff!

Even though we were shopping with a lower budget, the care, thought and customer service we received was exemplary! Daniel could not have been more friendly and kind - he made sure that he fully understood our requirements (and budget) before making the best recommendation for us. All of the staff we saw in the store were extremely welcoming.

2 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent personalised service

Very impressed! I was given sound advice over the best CD/ radio player for my needs. A shop model was set up for me to try my CDs instore before purchasing the player. I was even given helpful instructions on how to set up my new player at home. I could not have asked for more! I highly recommend Richer Sounds in Holborn for their excellent service.

29 December 2025
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, friendly and helpful. Totally recommended.

27 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always an absolute pleasure

Always an absolute pleasure. I visited Holborn store for a quick purchase after earlier reserving the item. What followed was a smooth and pleasant exchange before leaving the store happy.

The chap who served me was new to Richer Sounds but handled everything with aplomb. I have experienced this at every richer sounds I’ve been too, there is no better hifi/av shop.

Thank you

26 July 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really Helpful

Great insight and assistance from the shop staff on selecting the right system for us.

17 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

5 star as usual

5 star as usual. This time ordered a REL T5x subwoofer - all easy, good advice given (& taken). Delivery was days earlier than expected (DPD) which made a welcome change from the antics of some of the other delivery companies. Also was very impressed as received a follow up call a few days later to see if all was ok with the unit. Such a good place to deal with.

20 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpful and friendly

17 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 3 out of 5 stars

The staff did not come across as…

The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

15 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.

I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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