Richer Sounds - Holborn Reviews 

1,332
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


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Rated 5 out of 5 stars

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more

Company replied

Rated 5 out of 5 stars

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more

Company replied

Rated 5 out of 5 stars

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more

Company replied

Rated 5 out of 5 stars

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #13 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,332)

24,620 reviews in the last 12 months

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Rated 3 out of 5 stars

The staff did not come across as…

The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

15 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.

I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Support your local HiFi store, don’t always buy online

Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.

13 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

The staff knew what I was talking about…

The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.

They were also engaged and pleasant to deal with.

10 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice in-store

Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.

8 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

I’m pleased with the product but there…

I’m pleased with the product but there was an issue with the click and collect order which was sorted very swiftly and efficiently once I flagged it up. I think I would definitely buy from Richer Sounds again as I think they offer good value for money and their service is impressive

8 December 2025
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!

6 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very helpful staff

Staff were very helpful and ordered the hi-fi equipment I required.

2 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful

Very helpful, and the staff knew thier stuff. They were a great help with my purchase.

1 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Collection and Payment Query

The collection was no hassle and they dealt with my payment query really quickly.

1 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Daniel that served us was very helpful…

Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.

30 November 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.

30 November 2025
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from the Holborn team

Great service from the Holborn team - thank you for everything! Would recommend for sure!

29 November 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Excellent service. Great product and price

28 November 2025
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Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

great team

Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.

24 October 2025
Rated 5 out of 5 stars

Outstanding service

Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.

26 November 2025
Rated 5 out of 5 stars

Friendly, easy and 100% dependable

As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

20 November 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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