Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
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Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more
Company replied
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
Company replied
Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
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The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

Reply from Richer Sounds - Holborn
Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.

Reply from Richer Sounds - Holborn
The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.
They were also engaged and pleasant to deal with.

Reply from Richer Sounds - Holborn
Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.

Reply from Richer Sounds - Holborn
I’m pleased with the product but there was an issue with the click and collect order which was sorted very swiftly and efficiently once I flagged it up. I think I would definitely buy from Richer Sounds again as I think they offer good value for money and their service is impressive
Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!

Reply from Richer Sounds - Holborn
Staff were very helpful and ordered the hi-fi equipment I required.

Reply from Richer Sounds - Holborn
Very helpful, and the staff knew thier stuff. They were a great help with my purchase.

Reply from Richer Sounds - Holborn
The collection was no hassle and they dealt with my payment query really quickly.

Reply from Richer Sounds - Holborn
Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.

Reply from Richer Sounds - Holborn
Staff were helpful, understood what I wanted and the cable I purchased works perfectly.
Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.

Reply from Richer Sounds - Holborn
Great service from the Holborn team - thank you for everything! Would recommend for sure!

Reply from Richer Sounds - Holborn

Reply from Richer Sounds - Holborn
Great Price (Black Friday) and very fast delivery on WIIM Ultra Streamer.
Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.
Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.
As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

Reply from Richer Sounds - Holborn
Friendly and knowledgeable staff. Good advice on speaker cables and a cable to connect a phono stage and amp.
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