Richer Sounds - Hull Reviews 

2,173
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more

Company replied

Rated 5 out of 5 stars

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more

Company replied

Rated 5 out of 5 stars

Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more

Company replied

Rated 5 out of 5 stars

Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,173)

24,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable, friendly and helpful staff. Highly recommended.

3 June 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good, old fashioned help !

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for. And I haven’t even mentioned the price quoted for new was cheaper than I’ve seen used units on a well known selling site go for. The Hull team were superb 👌🏻 as Arnold once said, I’ll be back….

3 June 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, after doing some online research we visited RicherSounds, service and advice was great and the purchase was made efficiently. Delivery was arranged exactly when required. TV and sound system arrived on time, preceded by texts to confirm time. Items carried through to desired room. Both products are excellent and really happy with service in the shop, delivery and products. In addition the price was fantastic and beat their competitors hands down.

31 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff, I wanted a simple, inexpensive phono pre amp. No selling something more expensive than what was wanted, clear advice no blinding you with science.
Item ordered in store and delivered promptly in a couple of days. Highly satisfied.

30 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for leaving us such positive feedback, it's fantastic that the team helped deliver a good experience for you. If there are any aspects where you feel we could have improved of course, and ideally got that full five star review, we'd love to hear about them..

seniorcomplaintsteam@richersounds.com

Many thanks

The RS team

Rated 5 out of 5 stars

Many thanks

I have over the years had various electrical items and have always s found Richer sounds to be helpful and the items bought to be of quality and reliable. The staff have always been obliging. I always recommend Richer sounds to family and friends. Thank you to all the staff at Hull.

29 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richersounds customer service is second…

Richersounds customer service is second to none. Went in for what I wanted and they had it in stock.
The staff are very friendly and helpful.

29 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Best kit, Best prices and Great advice.

Once again I can thoroughly recommend Richer Sounds for anyone in need of advice on all things hifi. The staff are fantastic, good lads all. The range of gear in the Hull branch is absolutely stunning and as soon as I am able to upgrade my kit there really is no where better to make the right choice.

18 May 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

As always friendly informed and helpful…

As always friendly informed and helpful service from richer sounds hull.the selection of the soundbar followed the assistant’s recommendation The price was excellent,product arrived on time,expertly fitted by Chris .yet again faultless service.

23 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great products

Great products, knowledgable staff, fantastic customer service.

I'll be visiting their store again.

23 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Manhattan T4R 2TB Recorder.

I ordered my item over the phone with a friendly man called chappie I think his name was.he put it aside until I went into town to pick it up. A lovely man called joey showed me how to connect my Manhattan T4R 2TB to the back of my TV. It only took 10 minutes to get it up and running. Would recommend Richer Sounds.Really helpful and knowledgeable people who work here.

22 May 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Replacement Amplifier Sorted

Staff were very helpful and listened to my request, and although the product wasn't available in store (Cambridge Audio AXA35) that day, they arranged for home delivery for the next day.
The delivery happened arrived slightly earlier than the given time slot. The product was in perfect order and was up and running within 20 minutes.

21 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Delivery on time in perfect condition…

Delivery on time in perfect condition the 2 guys were very pleasant knowledgeable very satisfied with service from shop staff to delivery thanks again

19 May 2026
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Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Sonos Ultra Arc

As ever the purchase experience went very smoothly the staff at Hull are courteous, knowledgeable and efficient.
The product itself is outstanding , and no more subtitles for my Wife🤭!!
Delivery was also excellent .
The whole experience from buying to delivery.. first class , and a six year guarantee !! well done you👍

19 May 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

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