Richer Sounds - Hull Reviews 

2,173
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more

Company replied

Rated 5 out of 5 stars

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more

Company replied

Rated 5 out of 5 stars

Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more

Company replied

Rated 5 out of 5 stars

Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,173)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

My go to shop for TV and Wifi

I always gravitate to Richer Sounds when I am in the market for a new TV or Wifi purchase. In my view the staff are very knowledgeable compared to many high street retailers and I have always felt I have had a good deal.

15 November 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Tv purchase

All my questions answered,given choice of tv's to suit
my needs,and no pressure to buy. Very helpful staff.
Will certainly use Richer Sounds again.

2 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great customer service.

Great customer service.
They care about what you want and how to use what you purchase and also great after sales service.
Would definitely buy again in future.

8 November 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fabulous

Fantastic service cannot fault, television arrived before delivery date. Highly recommend

30 December 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent customer service

I was purchasing my first smart TV and needed advice about which one to choose. I got lots of help and felt listened to and guided to the right one for me. I wanted my TV delivered and set up and arranged this with the shop. There was a misunderstanding about the arrangements made however and a small delay occurred. I spoke to customer services who were very responsive and apologised. They really care that their customers have a good experience shopping at Richer Sounds and kept in touch with me to rectify the issue. I will definitely shop there in the future.

30 December 2025
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Reply from Richer Sounds - Hull

Dear Mrs Boillat,

Thank you for the feedback although I was terribly sorry to read about the mix ups and poor communication which sounds pretty dreadful.

Whilst I'm pleased that the TV is now installed and you are happy, we of course take negative feedback seriously and will investigate ASAP with the store to find out what happened plus contact you to put matters right.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

A very big thank you to Paul store…

A very big thank you to Paul store manager.We had purchased a TV,some 3months previously.Unfortunately the set seemed to keep having problems.After contacting the store in Hull,who were always so helpful and polite,the set was replaced on New Years Eve.Paul delivered the set himself,and installed it.We feel this goes over and above,normal customer service.We will certainly recommend to others.

31 December 2025
Unprompted review
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very professional and helpful staff

Very professional and helpful staff, didn't have item in stock to take away but had a demo version for me to look at, ordered and delivered next day - Saturday! and last weekend before Christmas. A complete change from the usual electronics stores. Great price and much cheaper than others, plus 6 years guarantee included, so all in all great service.

26 December 2025
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Went in to buy a sonos beam, they had sold the last one that morning, but got me one sent out from the main warehouse quickly.

28 December 2025
Rated 5 out of 5 stars

Always most helpful both technically…

Always most helpful both technically and from the sales side never over powering. Great team hence why I always recommend to family and friends!

7 December 2025
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Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

I purchased 2 turntables over the…

I purchased 2 turntables over the Christmas period, 1 for my daughter and one for myself. The staff in the store were extremely helpful and did not pressure me in any way. They were vert knowledgeable about the items that I bought and they gave me a great deal for the turntables. I couldn't be happier with the staff at Richer Sounds and would highly recommend them to anyone.

22 December 2025
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

It would have been 5 stars but just…

It would have been 5 stars but just noticed these are actually cheaper after been advised grab them at the price I paid while i can because they will be going back up to full price but now they are cheaper.

Update - Changes from 2 to 4 - The prices did drop as a reaction to certain retailers it has been confimred out of Richer Sounds staff control and no way of knowing this would happen

19 December 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for the feedback, having checked the the items you bought I'm somewhat confused to read your comments as the prices of all the components purchased have since risen, following a promotional period expiring. I can see the store also arranged a free premium delivery for you, which usually comes at a charge.

I do appreciate you taking our call however to allow us to clarify for you on the pricing history of the products, which we will always willingly supply any customer, as well as resolve matters. Hopefully prospective customers reading this will consider the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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