Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... See more
Company replied
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See what reviewers are saying
Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... See more
Company replied
Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
Company replied
After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
163 London Road, LE2 1EG, Leicester, United Kingdom
- 0333 900 0043
5.0
Excellent
2k reviews
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Great advice and good communication…
Great advice and good communication through my purchase, these guys set me up with a great system
2 May 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review!
Sebastian was supper helpful explaining…
Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌
8 May 2026
Unprompted review
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Very welcoming in the store
Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.
1 May 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
T V purchase
Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian
30 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Well informed and helpful.
29 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Service to be very proud of
Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.
25 April 2026
Reply from Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Well informed guidance
Well informed guidance - I am really pleased with the products I ended up buying
24 April 2026
Reply from Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great staff (they listen)
Great staff (they listen). Would have been better if the TV I was interested in (TCL) was on display in store. Delivery quick and efficient.
27 April 2026
Reply from Richer Sounds - Leicester
Thank you for your feedback, and for the kind words about the colleagues at the Leicester branch. I also appreciate the constructive comments on the TCL and will of course review the displays with the store to make sure we have as best coverage of products as we can.
I hope all is well with the new purchase, and if you do need any assistance please feel free to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Comprehensive ,thorough
Comprehensive ,thorough, knowledgeable and timely. Will
use again in the future.
26 April 2026
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Very helpful sales assistant.
19 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Wanted Headphones for an Amplifier…
Wanted Headphones for an Amplifier bought from the branch at Solihull. This is where the expert at London Road took over. Precise information given regarding price and a demonstration of Classical music confirmed my requirement. Thank you.
21 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Price match was brilliant
Price match was brilliant, Richard from Leicester was very helpful and had great knowledge of the products.
Delivery came three days earlier than expected, I was also kept informed from the delivery guys.
20 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Any trip to Richer Sounds is a pleasure…
Any trip to Richer Sounds is a pleasure to be honest, with knowledgeable and courteous staff who want you to leave happy. If, like me, you're someone who doesn't keep up with the latest innovations and only replaces something like a TV every 10 years or so then it is easy to be quickly confused by all of the latest jargon or developments. This, I think, is where the staff excel as they don't try to confuse you further and try to sell you what you don't need just to make a sale. They listen to what you want and then guide you through the options open to you, and will say if you don't need something that you may have thought that you did. Whilst I only replace TV's and hi-fi's every 10 years or so I've dealt with them for over 25 years and wouldn't go elsewhere, all due to the service.
10 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service, the staff are so knowledgeable and have great advice about a TV we wanted to also double up as a second PC Screen.
We always go here for our TV and music equipment, despite now living 2 hours away! It's a first class service every time!
17 April 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Leicester Superb
Leicester Superb! Excellent customer care, excellent product knowledge, superb experience. Just a shame the parking outside is so dreadful. Such a superb shop and experience. Thoroughly recommend you go see them. Thank you
18 February 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Team were superb
Team were superb - product knowledge and customer service was fantastic. Wouldn't go anywhere else
17 April 2026
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Staff extremely knowledgeable
Staff extremely knowledgeable, friendly and helpful. Nothing is too much trouble.
14 March 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Leicester
Thank you for your 5 star review!
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