Richer Sounds - Leicester Reviews 

2,456
TrustScore 5 out of 5

5.0

163 London Road, LE2 1EG Leicester, GB


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Rated 5 out of 5 stars

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... See more

Company replied

Rated 5 out of 5 stars

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... See more

Company replied

Rated 5 out of 5 stars

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more

Company replied

Rated 5 out of 5 stars

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


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5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(2,456)

24,319 reviews in the last 12 months

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Rated 5 out of 5 stars

Whenever I'm upgrading my hifi

Whenever I'm upgrading my hifi, I usually end up at Richer Sounds. Great deal on an amp I'd been looking at. So a phone call later I was provided with expert reassurance about the amp spec and my speakers. Infact the store has my purchase history over 20 years! Always a pleasure with anyone who's on desk. Richard was great, just as he was 4 years ago haha.
Oh, and the JBL ma 510...that's just superb. Recommended

12 April 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Perfect Service

I have always shopped with Richer Sounds either online or with my local branch in Leicester and they have always been impeccable but I must say that even this time they went above and beyond. A huge huge huge shout out to Levi who has been phenomenal providing expert advice and perfect customer service- absolutely outstanding!! The Leicester have been fantastic from start to finish!!

11 April 2026
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Reply from Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Happy Leicester customer…

I was taken aback by the quality of customer service. I received professional and honest advice to ensure I left with the best products for my needs.
Did I mention the staff were friendly and made the whole experience enjoyable?

4 April 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Sonos Beam gen 2, Sonos sub mini & Sennheiser HD 560S

Rang to check stock was available for Sonos kit I was after in Leicester store. Stock was reserved for me and when I arrived to collect Levi was incredibly helpful, offered excellent advice regarding my choices along with an additional instore purchase of some Senheisser headphones! He even assisted with carrying the items out to my vehicle. Brilliant service and great to still have a store on the high street. Have used Richer sounds for years and this is exactly the reason why!

6 April 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

LG 48" OLED TV

LG 48" OLED TV, ordered online for collection from RS in Leicester. Excellent TV, at the best price, and with the RS six year guarantee.
Collection was very straightforward, and thanks to Levi for carrying the box out to my car for me. I hadn't expected that, but greatly appreciated it.
My second time of dealing with the shop in Leicester, but no doubt not the last. I've never had anything but excellent service from all of the different branches that I've used.

30 March 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy to order

Easy to order. Next day delivery and good price with 6 year guarantee. What's not to like. Delivery was on time. Helpful staff who gave good info on the television I purchased. Ordered over the phone.

30 March 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I ordered my streaming device after a…

I ordered my streaming device after a very useful conversation about options at the Leicester branch. It arrived quickly and safely, and, so far, I am very pleased with it.

30 March 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, purchased exactly was i required and at a very good price

30 March 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

This is the best TV store in Leicester

This is the best TV store in Leicester! Every staff member I spoke to was extremely knowledgeable. I asked every possible technical question I could think of before buying and every time I was provided an honest detaied answer. The patience and care they have to ensure each customer is happy is something I have never experienced anywhere else.

I have been buying from here for years and will always be loyal to a company with this level of service and knowledge in what they're selling. I highly highly recommend. Best in the business.

28 March 2026
Unprompted review
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I have been buying from RS since…

I have been buying from RS since 1982,first in Nottingham and then in Leicester. Today was my latest visit and as usual was very rewarding. Levi served me and I was very pleased to meet him.He was helpful and professional with an engaging manner. Many thanks once again.

4 April 2026
Unprompted review
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

First class service

First class service, reasonable prices, and Levi certainly knows the prducts and the detail.

23 March 2026
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Reply from Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great TV seller

Good selection of TVs. Easy to order. Fair prices. Prompt free delivery.

23 March 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

As soon as I walked in Richie sounds…

As soon as I walked in Richie sounds shop Leicester their friendly faces they make welcome James sales man was great and experienced in his job

21 March 2026
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Reply from Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

20 March 2026
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Reply from Richer Sounds - Leicester

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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