Richer Sounds - Liverpool Reviews 

Great advice about Hisense 55" TV, and arranged immediate home delivery.

Justin was very knowledgeable and professional throught out my whole ri her experience

Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Highly recommended.

We had be looking online for recommendations for a starter audio turntable & speakers for our 13 Yr young granddaughter. I had previously bought Triangle speakers for my hifi system from Richer Sounds after receiving excellent advice so we gave them a call for advice on a starter unit.
Following the advice we visited Richer Sounds to discuss our requirements & were shown an Audio Technica that came highly recommended as a starter unit along with Edifier speakers - both of which we purchased.
The staff were as usual, very helpful & of course knowledgeable which made it easy for us to decide, we left with the kit, happy.

Really helpful and knowledgeable staff who didn't mind me answering my novice questions. Will definitely be back at some point for a speaker upgrade for my new turntable.

The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent customer service and they take ownership of the call, never passing you onto someone else. Thank you for your customer care.

Excellent service.
Home delivery very straightforward.
Very pleased.

Excellent service, went into the store looking for 24 inch tv for summer house. Was served by Stuart, who couldn’t have been more helpful. They didn’t have the tv in stock, so I arranged to pick it up from the store.
Next day received a phone call saying it was in,
But when I got home and took it out of the box, I realised I should have gotten a 32. So rang up and spoke to the store manager Diego, explained what had happened, was told to bring it back and pick another bigger tv.
The staff couldn’t have been more helpful. Brilliant experience all round.

Diego the manager was really informative and helped us make the best choice for our needs . We didn’t feel at all pressured to buy and he gave us a good deal . The items we wanted were in stock and he helped us to put in the car . Diego said if we needed any help at all to just ring the shop and I feel he genuinely meant this .

Diego was fantastic. Listened intently and arrived at a solution that suited my needs to a tee. Top points.

Great helpful staff when I needed to change the order that had been delivered as I had chosen the wrong colour for the item - easy exchange and friendly help

Service was good, very friendly and knowledgeable. I didn’t feel under any pressure to buy even after me asking a load of questions. Would shop there again

I've been shopping at Richer Sounds for 30 years and primarily in the Liverpool store. The customer service, knowledge and receptiveness of their staff are outstanding. Big shout out to Justin who was as helpful as ever.

⭐⭐⭐⭐⭐

I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.

A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.

The communication was excellent from start to finish,

It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.

Thanks again to Diego and the team!

Good service

The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it was demonstrated in store so that we were confident it would meet our needs. With the support of the staff during setup it is now performing well in our home.

I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.

Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.