Richer Sounds - Liverpool Reviews 

The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent customer service and they take ownership of the call, never passing you onto someone else. Thank you for your customer care.

Excellent service.
Home delivery very straightforward.
Very pleased.

Excellent service, went into the store looking for 24 inch tv for summer house. Was served by Stuart, who couldn’t have been more helpful. They didn’t have the tv in stock, so I arranged to pick it up from the store.
Next day received a phone call saying it was in,
But when I got home and took it out of the box, I realised I should have gotten a 32. So rang up and spoke to the store manager Diego, explained what had happened, was told to bring it back and pick another bigger tv.
The staff couldn’t have been more helpful. Brilliant experience all round.

Diego the manager was really informative and helped us make the best choice for our needs . We didn’t feel at all pressured to buy and he gave us a good deal . The items we wanted were in stock and he helped us to put in the car . Diego said if we needed any help at all to just ring the shop and I feel he genuinely meant this .

Diego was fantastic. Listened intently and arrived at a solution that suited my needs to a tee. Top points.

Great helpful staff when I needed to change the order that had been delivered as I had chosen the wrong colour for the item - easy exchange and friendly help

Service was good, very friendly and knowledgeable. I didn’t feel under any pressure to buy even after me asking a load of questions. Would shop there again

I've been shopping at Richer Sounds for 30 years and primarily in the Liverpool store. The customer service, knowledge and receptiveness of their staff are outstanding. Big shout out to Justin who was as helpful as ever.

⭐⭐⭐⭐⭐

I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.

A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.

The communication was excellent from start to finish,

It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.

Thanks again to Diego and the team!

Good service

The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it was demonstrated in store so that we were confident it would meet our needs. With the support of the staff during setup it is now performing well in our home.

I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.

Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.

Service was excellent the store called me back once I had my quote and made the ordering process very easy and stress free. Fast delivery and the item I received was in perfect condition on arrival. Good service and price would recommend this company.

Excellent service again from the Liverpool store. Detailed information given regarding the item i was looking to purchase, therefore ensuring it would meet my requirements, and delivery was arranged and fulfilled as requested.

Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.

Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.

Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.