After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new sp... See more
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Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combinat... See more
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Went in for a replacement stylus, which they had in stock, but was actually looking for an upgrade, which they said would be in by Tuesday. After checking online, I was told I could have one delivere... See more
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Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and al... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
4.9
Excellent
3k reviews
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Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Upgrade of TV
Diego was most helpful in my quest for a replacement TV. I’m happy with my choice as I didn’t want to go overboard with size and technological extras.
Plus, I had it delivered,installed and set up by John who had been nine years ago, again very helpful in the process.
Thank you both.
7 August 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent service from Kelvin
Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
5 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Genuinely brilliant customer service
Genuinely brilliant customer service, from someone both knowledgeable and looking to make it easier for you. Shout out to Stuart who helped me out via the phone, fantastic.
6 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Easy to find the item I needed and the…
Easy to find the item I needed and the store service was amazing in and out with my purchase completed within 15 minutes as I was prepared when I went with the product I wanted to buy I also joined the VIP club and got £10 off my order.
6 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Company sells excellent products and good staff
Company sells excellent products and has well informed staff.
23 July 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Call or check out Richer Sounds first
Easy to contact as and when you have any queries. Very helpful staff and best of all ….. great products, great prices and fast delivery.
2 August 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The entire buying experience with…
The entire buying experience with Richer Sounds is brilliant the knowledge and customer service is second to none. This is my 4th time and once again it was perfect.
30 July 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Can't fault the service or the whole…
Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it ended up better. For anything related to this in the future, I'll always go to the Richer Sounds Liverpool team to consult with them first. Thanks fellas 👍 very happy customer
2 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Customer Service
Fantastic service and advice from Kelvin at the Liverpool shop. Guided me in the right direction for the purchase of my amp and speakers and gave me a great deal, thank you
2 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Top drawer service
I've made several purchases from Richer Sounds, and always been happy with service/delivery.
Only ever had one problem with a tv. Richer Sounds have an excellent service policy.
They sent it for repair on 3 occasions but fundamentally there must have been an unrepairable issue.
With that, they offered me generous compensation on 3 yr old unit, and also arranged delivery and collection (of the faulty tv).
So far so good.
Not their fault the tv was faulty but in my opinion they did all they could to repair and eventually compensate me in order to get a replacement.
2 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Diego at Richer Sounds Liverpool
Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly.
My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home Delivery, who again were excellent.
If you're thinking of purchasing quality TV or Audio, go to the experts, you won't be disappointed.
1 August 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Personal attention
Personal attention, friendliness, honest advice, recognition of customer loyalty.
30 July 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Painless transaction
Item wasn't in store when I checked. The staff member ordered it for next day delivery, no problem. Perfect.
14 May 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Staff excellent & knowledgeable
Extensive range of tvs & accessories.
Stuart was very quick answering my emails & gave lots of useful information.Also helpful in store with my purchase.
Pleased with my new tv for the kitchen
18 July 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
THE BEST
WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is the integrity,helpfulness & knowledge of the staff at Richer Sounds Liverpool.had a problem with a piece of hifi bought from them & was worried sick about it all.enter Diego cool & collected over the phone immediately arranged a replacement & even though he would be on his day off liased with his staff to organise everything.without going in to too much detail everything went extremely well with no drama.where else would you get this ?
THANKYOU ALL AT LIVERPOOL RICHER SOUNDS.
5 STAR
4 August 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great team..
Great team... Great service. We will use them again in the future, no hesitation.
30 June 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
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