As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more
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The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... See more
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Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2k reviews
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Excellent experience buying TV
Excellent experience buying TV, excellent service from Jay
1 August 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
very helpful and quick delivery
30 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
This is my second purchase in five…
This is my second purchase in five years and I must say the service is excellent
29 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
First class service
First class service from the guy who delivered and installed my television,nothing was too much trouble for him. Thank you X
1 August 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Knowledgeable, great advice & delivery of service
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the whole process of buying was yet again, flawless. Thank you!
24 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable sales person
Very knowledgeable sales person . Quick and efficient service
22 July 2026
Reply from Richer Sounds - Maidstone
Thank you for the lovely feedback, which was great to read. We look forward to seeing you again next time and hopefully earning a full 5 star review!
Best wishes
The Customer Experience team
The guys in the store were very good
The guys in the store were very good. Unfortunately, I ordered a TV to be delivered by DPD. The first TV delivered was broken and returned. The second TV delivered was broken and I returned it to the store. The one I collected worked.
This did not reflect well on your business and delivery partners.
22 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your feedback, although it's really disappointing that DPD delivered two broken sets, which is very unusual.
We will spot check the stock we have to ensure there is no issue our end, as well as asking DPD to investigate the shipping route in case we need to do this differently. In the meantime our customer service team will follow up up with you directly to check everything has been resolved..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounmds
Price match
When I phoned and asked if you price matched, the man put me on hold for a minute while he checked the product came back and said yes.
20 July 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service as always
Excellent service as always from the Richer Sounds team. Everything arrived on time and as described. Advice given was impeccable.
17 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent sales
Joe at the Maidstone shop was very helpful. Explained things clearly, and did not try to sell me something i didn't want. He gave me very good advice.
13 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
New stereo and speaker set up.
New stereo and speaker set up.
Awesome customer service
Good deal and spent hour testing components so stereo was just how I liked it.
17 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Perfect for your new tv
We knew what we wanted when we arrived at Richer Sounds. Brilliant shop with very knowledgeable staff. So pleased we chose them for our purchase of a new tv. Will definitely recommend them to our friends.
14 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
As always brilliant service expert…
As always brilliant service expert advice in store. Great team always I always recommend Richer Sounds.
11 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Customer Service
Customer Service
Knowledge
Advice
Maidstone Richer Sounds team are fantastic.
11 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
ery friendly sales staff and also a…
Very friendly sales staff and also a quick ordering process.
Delivery was next day as stated.
9 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff able to deliver the…
Knowledgeable staff able to deliver the following day after a phone call to place an order on a tv …. All very easy to do!
9 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The first two tvs were broke in…
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control.
I have used the maidstone brach many times over the years and are happy with their pricing and service.
8 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
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