Richer Sounds - Maidstone Reviews 

I have used Richer Sounds a few times now to purchase items. They have always price matched the price of any TV prices that I have looked at. One of the benefits of purchasing from Richer Sounds is the extended warranties that they offer on most of their TV's at no extra cost. I dealt with Jason and Steve while purchasing my latest item and as usual their customer service was outstanding. I would recommend Richer Sounds.

Had a very satisfactory conversation with a polite and considerate member of staff who was able to use his considerable knowledge to reassure me regarding the TV I wanted to purchase

I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very helpful and explained the details and different brands very well . The picture and sound quality of my TV is just amazing. I highly recommend this TV and also Richer sounds 👍

Friendly, knowledgeable service. Demonstration of equipment was arranged at fairly short notice, very important before spending a few hundred pounds. Also very quick delivery arranged.

Staff in the Maidstone store were very helpful and knowledgeable. They sold us what we needed without any attempt to upsell to something else. Really good service, would definitely recommend.

Sam at Maidstone, made everything easy for me, I made a phone call in the morning, paid for it.

Picked it up in the afternoon, it was up and running when I got it home. DENON 3800 AV RECIVER

Excellent experience, wish I'd had more time just browse the shop for a while

Excellent Advice
Excellent Service
Fabulous Price
10/10

Very much enjoyed exploring all the options with the sales guy. He didn't do any sugar coating and gave me good honest facts about the product, so that I could make my decision without being pushed.
I would certainly recommend richer sounds as I have always experienced a great service when choosing a number of items in the past and more recently.

Greeted on entry to the store, left to browse until I was ready to ask questions. Staff very knowledgeable in all brands and a good technical understanding. Never felt any pressure to buy there and then. Phoned my order through the next day. Staff well spoken and patient. Got an amazing set up exactly for what I required. Good contact delivered to store. Even helped me load up my car.

Great service from 3 members of the Maidstone team. I was originally served by Ben who price matched and sourced the product I wanted from another store.
Followed up by Simon when I called into the store a few days later as I'd not received them. After phoning the other branch, it transpired that they'd erroneously sent them to the Maidstone store, which were quickly retrieved.
I couldn't then get them to work and phoned Maidstone and spoke to Joe who was happy to order me another pair or offer me a refund. In the event I went into the store and was again served by Ben who immediately identified I'd not removed the transparent plastic ear protectors!
One very happy customer.

Ordered and arrived very quickly. Excellent communication. Very good service.

Excellent service with great products and at the best prices. 6 year warranty also gives peace of mind

Very knowledgeable and delivery and installation was excellent

The staff at Richer Sounds were knowledgeable, polite, helpful and patient. When I had trouble setting up my new system Ben the manager at Maidstone was extremely helpful and didn’t once get cross with all my questions. Piers who I originally dealt with at Maidstone was extremely helpful and also struck me to be very knowledgeable and intelligent. It seems that your team at Maidstone work exceptionally hard and for that they deserve a great deal of praise. I would definitely recommend Richer Sounds to friends and family and I believe Richer Sounds to be far superior to their competitors; for example Currys or Seven Oaks Hi -Fi. Please pass on my thanks and gratitude to everyone at your Maidstone store.

Able to order online to collect from store. Staff very helpful. Great customer service on the phone & in person. Steve helped me carry the tv out to my car & guided me how to carry/place safely.
I would use Richer Sounds again

staff pointed out the differences about the two produces i was looking at.

I went to the Maidstone store to get a upgrade cartridge for my teac tn 350 turntable , the team advised me to upgrade the turntable to the argon TT 3 plus , a bit more expensive than a cartridge but I am glad I did, it was a massive step up and the sound was an amazing difference. Thanks team another happy customer.

We were planning to buy a large TV for a long time. After lots of research and thinking we decided to buy a TCL 85 inch. I got a price match and at no extra cost, Richer Sounds provided 6 years guarantee while all other dealers had 2 years.

I ordered the TV & a wall bracket through phone. They also gave a £20 discount on the wall bracket

Special mention to Jay, who price matched & Ben who handled the telephone order

Ordered Friday afternoon, delivered Tuesday afternoon

Highly recommended

Staff always so polite, courteous and informative

Jason was very helpful with me in finding what I needed thank you