Richer Sounds - Maidstone Reviews 

2,224
TrustScore 5 out of 5

4.9

17 Earl Street, ME14 1PL Maidstone, GB


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Rated 5 out of 5 stars

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more

Company replied

Rated 5 out of 5 stars

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more

Company replied

Rated 5 out of 5 stars

The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... See more

Company replied

Rated 5 out of 5 stars

Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,224)

23,803 reviews in the last 12 months

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Rated 5 out of 5 stars

Went that extra mile…

Went that extra mile when I ticked click and collect when I wanted it delivered to my home.
They arranged next day delivery for me and it arrived on time.
Excellent customer service.

7 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very friendly and competent phone call…

Very friendly and competent phone call with Steve in Maidstone.
The only problem I had is when I had to pay the platform used by Richer Sounds didn't work so I had to make another attempt with anpoher bank.
Delivery was very promptly in less than a week I had my Yamaha amplifier.

4 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful. Knew what we were looking for very quickly and pointed us in the right direction. Gave us a good deal. Highly recommended.

3 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Service,advice and competitive pricing

Service,advice and competitive pricing

4 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Quality products

Quality products - good price - helpful friendly staff

3 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Joe couldn't have been more helpful…

Joe couldn't have been more helpful with his advice/knowledge and help.
We had the TV mounted on our wall and again Dean was excellent with his knowledge and advice also phoning us with a couple of minor issues adjusting to the new handset.

3 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The only store I will buy my tv’s from

I always buy my tv’s from richer sounds and the reason No.1 Knowledge from the staff and good helpful advice
No.2 No pressure in selling me something
No.3 Staff always friendly
No.4 Six year guarantee
No.5 Very welcoming stores
No.6 Free delivery

2 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The helpful members of staff and the…

The helpful members of staff and the good service provided by the installers

1 July 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Steve made it happen

Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc which is much better service than other companies.
Thanks for making it simple.

27 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very good service

Very easy to use the web site to find what I was looking for. A great price compared with other possible sellers. Excellent click and collect. Very helpful staff in shop when collecting item.

28 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great sounding Denon soundbar

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and sound is superb with subwoofer for added bass. Excellent sound and value with 6 year warranty too. Highly recommended!

27 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good company

Good company. Helpful staff. Would use again.

24 June 2026
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Reply from Richer Sounds - Maidstone

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Great service, great choices and great prices. Add to that a six year warranty, Why would you buy your TV anywhere else ?

24 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

polite not rushed and not talked into…

polite not rushed and not talked into buying an add-on product was sold the best equipment for my budget delivery spot on time have purchased here before and shall again

17 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Simplicity

Simplicity ; product ordered by phone , product arrived , no problems

22 June 2026
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Reply from Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Outstanding service

I have used Richer Sounds a few times now to purchase items. They have always price matched the price of any TV prices that I have looked at. One of the benefits of purchasing from Richer Sounds is the extended warranties that they offer on most of their TV's at no extra cost. I dealt with Jason and Steve while purchasing my latest item and as usual their customer service was outstanding. I would recommend Richer Sounds.

15 June 2026
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Reply from Richer Sounds - Maidstone

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Knowledgeable friendly staff

Had a very satisfactory conversation with a polite and considerate member of staff who was able to use his considerable knowledge to reassure me regarding the TV I wanted to purchase

18 June 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I recently bought a Hisense TV 75U8QTUK…

I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very helpful and explained the details and different brands very well . The picture and sound quality of my TV is just amazing. I highly recommend this TV and also Richer sounds 👍

23 May 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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