bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... See more
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See what reviewers are saying
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more
Company replied
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... See more
Company replied
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2k reviews
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Very efficient service
Very efficient service. Delivered next day from ordering and on time.
10 April 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent service on phone and online
Excellent service on phone and online, they did price match Manhattan t4r for me, which I was happy to accept,
But a few hours later I had an email reply from another customer advisor offering it to me for £5, less, oh well , frank
6 April 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Unfortunately my 6 year old TV had a…
Unfortunately my 6 year old TV had a problem with lines on screen.I had a 6 year extended warranty which proved to be a god send!as TV was deemed to be BER.I was given a voucher worth £520 which I could put towards a new TV.Thank you RS.
4 April 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service
Fantastic service, friendly staff and great prices! Thanks Richer Sounds!
3 April 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All the staff are so friendly and…
All the staff are so friendly and helpful
And go out of their way to help you
2 April 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Service and support with expert product…
Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are competative as well. Thank you. I'll be back...
1 April 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
TV developed a terminal fault
TV developed a terminal fault. Richer Sounds, and 'Ben' in particular, provided a faultless customer service, and new TV. Thank you.
30 March 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
5* Service
Great Service and advice would definitely recommend Richer Sounds for your next TV purchase.
1 April 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Exceptional Service from Richer Sounds Maidstone – Eversolo A8 is a Powerhouse
After extensive research, I decided to upgrade to the Eversolo DMP-A8, and I couldn’t be happier. While I was originally eyeing the A6 Gen 2 (which was on pre-order), Jay from the Maidstone branch kept me fully updated on stock levels. His communication was top-tier, which gave me the confidence to pivot to the A8.
Jay made the transition seamless, utilizing their secure "over-the-phone" payment link, and true to his word, the unit was delivered by DPD the very next day.
As for the A8 itself? It’s a total game-changer. I’ve integrated it into my full setup—running my turntable via the analogue inputs (through a phono pre-amp), my Blu-ray and CD player via Optical, and both my Tascams via Coaxial. The connectivity is incredible, and those VU meters are the icing on the cake. Huge thanks to Jay and the team for a stress-free, professional experience!
30 March 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Pretty good 😁
Excellent product knowledge
Excellent customer service
Sold me a item I need not what the shop wonted to sell me.
A+ all round cheers guys
3 April 2026
Unprompted review
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Great company who understood what we wanted.
We were welcomed in by Piers at the Maidstone store and we spent a few hours discussing our different needs and wants.
He was brilliant and totally understood us and sold us a great tv. (Not that we can work it yet as it’s sooo far advanced that it keeps speaking to us and we can’t work out why but we will work that out).
We felt comfortable, welcome and not stupid which is massive to us. We haven’t bought a new tv for 15 years so a bit behind the times.
Would highly recommend Richer Sounds. Full of knowledge and not a massive conglomerate.
10 January 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
The speakers i wanted were in stock in…
The speakers i wanted were in stock in store wich was lucky
26 March 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Excellent service
Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.
23 March 2026
Unprompted review
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Great service every time.
22 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Excellent Customer Service at Richer Sounds- Maidstone.
Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍
20 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A long-time customer of Richer Sounds…
A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others
15 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service from Richer Sounds
I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.
12 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Customer Service
Great Customer Service, good experience with a passion for sound!
12 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
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