Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more
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Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more
Company replied
Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... See more
Company replied
Decided to buy a filo cd player and have always used richer sound for my hi-fi and speakers over the last 30+ years,had it posted out and was here in two days
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1k reviews
Asks customers to review
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Prompt service
Prompt service, manger rang me when my product became available to collect
1 March 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Customer at the forefront of their…
Customer at the forefront of their business. A business that successful, and will be because of caring business, colleagues. I was very impressed this time with Ryan. A true ambassador for R S, I'm sure he is the type that know his customers well and with me he did stand out as very customer orientated. Thanks Ryan.
20 February 2026
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Really helpful service choosing a new…
Really helpful service choosing a new TV from Sam & Liam was great helping us get it going,and on the phone.Great place.
24 February 2026
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Advice not sales pressure
As always, the advice is spot on and I was steered to what I needed to improve the sound of my system. Matt was really helpful and I left with great sounding new floorstanders that I am enjoying listening to. Hearing new dimensions to familiar tracks and better overall musicality. Happy customer
22 February 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Everything went OK I love the TV the…
Everything went OK I love the TV the delivery was perfect and the delivery guy was very helpful. Hat off to Richer sounds.
21 February 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Excellent Service
Excellent service. Shout out to Matt at the Manchester branch in particular. Very knowledgeable and helpful. Nothing was too much trouble at the demo. Enjoying the new sound system, thanks Matt.
24 December 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Wonderful product, spoilt !!!!!
Everything is first class,equipment working perfectly, just one thing that spoils it, there was no full manual in the box, this manual has 168 pages which is needed to help you with the complete installation of all the full aspects of this fantastic unit.
C'mon Marantz do something about this !!!!!!
13 February 2026
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Great service with a smile
Great service with a smile - friendly, knowledgeable and even able to solve a problem with a very old order I had - headphones pad replacements.
16 February 2026
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Sam is very knowledgeable and friendly
Sam is very knowledgeable and friendly.
I bought a pair of senheisser hd 660 s2 headphones and an ifi audio hip dac 3 on his recommendation.
I'm blown away by the sound.
Great combination.
Delivery was free and arrived by DPD the day after.
Brilliant service all round.
11 February 2026
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Professional and friendly
Both over the phone and in the shop the staff were uninformedly friendly and helpful making the whole purchase enjoyable.
10 February 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Brilliant service as always from Richer…
Brilliant service as always from Richer Sounds.
I was served by Rob at the Manchester city centre store, he offered me great advice and sorted out the best deal possible for me with no hard sell.
10 February 2026
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
I have been a customer for a long time
I have been a customer for a long time. I am always satisfied with the customer service and professional approach.Thank you for your help.Rob...Very good advisor and seller. Thank you.
7 February 2026
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
The staff in the store were really…
The staff in the store were really helpful and friendly. I purchased a new TV which was great value and made by a local company, Mitchell and Brown, which really pleased me.
5 February 2026
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Great advice
Sam spent time helping us get the right system. Very knowledgeable and listened to what we needed.
1 February 2026
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Very happy with the cheap TV I bought…
Very happy with the cheap TV I bought from Richer Sounds.
3 February 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Caring and knowledgeable manager
2 February 2026
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
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