Richer Sounds - Manchester Reviews 

1,376
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB


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Rated 5 out of 5 stars

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more

Company replied

Rated 5 out of 5 stars

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more

Company replied

Rated 5 out of 5 stars

Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... See more

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Rated 5 out of 5 stars

Decided to buy a filo cd player and have always used richer sound for my hi-fi and speakers over the last 30+ years,had it posted out and was here in two days

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,376)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

14 January 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

12 January 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Bought a pioneer dj plx500 from…

Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester

3 January 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service and advice given to…

Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!

10 December 2025
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

No problems.

Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.

2 January 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 1 out of 5 stars

NOT the company they once were

Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.

8 January 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Dear Mr Blyth,

Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.

I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.

I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths,
Head of Customer Service
Richer Sounds

Rated 5 out of 5 stars

Great service as always

Always a fantastic service and easy to sort out any issues.

30 December 2025
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

This business always goes the extra…

This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!

27 December 2025
Rated 5 out of 5 stars

Great to speak to guys who really know their stuff

Fantastic experience from start to finish. I was given a thorough demo of Sonos and DENON which highlighted the pros and cons of different sized options. I went for the DENON Home 250 in the end and really pleased with it. Great sound in a largish kitchen and looks fantastic in white. Alexa works a treat and links up with Spotify account to play music / playlists without having to pick up my phone. Even my wife approves which is always a bonus and not something you normally hear when buying speakers! Thanks guys, great job as usual.

29 December 2025
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Within minutes the Manchester shop was…

Within minutes the Manchester shop was able to solve my problem and order a new TV to be delivered at the end of January

27 December 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Advice and focus on me

Informative, knowledgeable, focused on me not selling, no pushing, relaxed atmosphere.

20 December 2025
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Genuinely one of the best shop…

Genuinely one of the best shop experiences I’ve ever had. Both Shiv and Ryan went above and beyond to help me with my query and just were so helpful and kind! I think Richer Sounds may save the high street with this level of customer service! Would give more stars if possible

31 December 2025
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

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