Richer Sounds - Middlesbrough Reviews 

1,575
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... See more

Company replied

Rated 5 out of 5 stars

Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from eBay. I forgot to... See more

Company replied

Rated 5 out of 5 stars

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no qu... See more

Company replied

Rated 5 out of 5 stars

Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,575)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Have bought my last few tv's from…

Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reassuring. Would definitely recommend to anyone . Thanks to all.

20 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very knowledgeable and efficient staff…

Very knowledgeable and efficient staff and service. The no 1 shop for advice and help. Products all good quality.

30 June 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Majority Fitzwilliam DAB+/Internet tuner.

Researched pretty much everything I needed to know about the Majority Fitzwilliam DAB+/Internet tuner, but wanted to check out the aerial connection. It had to be ordered in, but without any compulsion to buy. Went in, checked it out and bought it. Fantastic product, bought initially to replace my old DAB tuner, but absolutely blown away by the amount of options with internet radio!

24 June 2026
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Reply from Richer Sounds - Middlesbrough

It is great to read you're so happy with the product of course and thank you for your feedback. We look forward to seeing you next time, and hopefully gaining that fifth star.

The Customer Experience team

Rated 5 out of 5 stars

Dali Sonik 1 in white & Sonik Cenema centre in black.

Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff at this store polite & helpful. ***** rating from me all round.

20 June 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Top Marks

Once again an excellent service from Richer Sounds. Good advice, helpful and delivered on time. Will always use Richer Sounds when I can.

18 June 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Superb support throughout the…

Superb support throughout the transaction.
Further, the fact that you can trust the person stood in front of you to provide the facts you need is a massive plus.

19 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great Customer Service with Shaun at the…

My experience with Shaun at the Middlesbrough branch of Richer Sounds was amazing.He was so friendly and very helpful..Nothing was too much trouble even though I was bombarding him with questions.
Thanks very much Shaun.
Your help was much appreciated

19 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Customer service

Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from
eBay. I forgot to order cable so rang back and he got some similar to my existing Cambridge Audio and added to the order. All arrived together.

18 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always great to deal with Richer…

Always great to deal with Richer Sounds. I always search their shops first for HiFi & TV,
Great for advice and demonstrations.
Competitive prices.

18 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great Service, Great Price. Highly Recommend

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no questions replacement sent straight out. Double perfect. Service, speed and the best price on a great product

16 June 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent

Excellent, cheers, thankyou

8 June 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

LG OLED55C56LB

Purchased in Middlesbrough Store on Thursday got my receipt & 6 year guarantee no having to register on line like some other retailers.
Tv was delivered a few days later and Shaun gave me better price than anywhere else online could not ask for better service

11 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Ordered on Sunday delivered on Monday minday

Went on Sunday to Richer Sounds in Middlesbrough to see about a new subwoofer. Paul the store manager couldn't have been more helpful. He advised on the one I wanted, gave me a great price with free delivery and although it was ordered Sunday we got it on Monday! What fantastic service and and an awesome experience. Thank you. Will definitely go again if we need anything else, even parking outside the front, what more could you ask for.

14 June 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience
Dave the Technical Sales Advisor , gave me expert advice. RS had the products I was searching for , and gave speedy delivery
Great service.

7 June 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Come on Boro

Always a pleasure to shop in the Middlesbrough store. Great advice and very helpful all round. Well played thanks

9 June 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant service from Shaun in…

Brilliant service from Shaun in Middlesbrough. Patiently helped me with getting the right set up for me. Really happy with the price and the system. Loving my return to HiFi.

30 May 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Unpushy

Unpushy. knowledgeable, and very user friendly. I have used Richer Sounds for over 10 years, and I would never go anywhere else.

6 June 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

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