Richer Sounds - Middlesbrough Reviews 1,536

TrustScore 5 out of 5

5.0

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more

Company replied

Rated 5 out of 5 stars

I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more

Company replied

Rated 5 out of 5 stars

Im so happy I chose richer sounds. After problems installing WiFi on my new TV Stuart came today with another TV and spent hours figuring out what the problem was...and solved it! service impeccable,... See more

Company replied

Rated 5 out of 5 stars

I knew exactly what TV i wanted to purchase but was unsure if i could in corporate the TV with my existing media system ie amplifier. Stuart talked me through everything and even after installation th... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Why would you purchase TV & Hi-fi anywhere else?

For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

30 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Panasonic SSZ55BEB

after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

23 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Purchasing TV

Great customer service with knowledgeable staff who listen to what you are looking to purchase and provide advice that is suitable for your needs and requirements

22 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Recent Purchase

Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

19 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.

18 January 2026
Rated 5 out of 5 stars

We had arranged for a demonstration of soundbar

We had arranged for a demonstration of a soundbar and subwoofer and were very impressed the sales man was very helpful and explained all about it. In fact we bought it there and then.

17 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service from Richer Sounds

Fantastic service from Richer Sounds. The staff were knowledgeable, friendly, and gave honest advice without any pressure. Great prices and a smooth overall experience. Highly recommended.

14 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Visited Middlesbrough branch after Xmas…

Visited Middlesbrough branch after Xmas looking for a sound bar. Discussed options with the helpful staff, who as usual showed great knowledge of the products available. Eventually settled on a Denon at a good VIP price. Performs well and. Ideal for our lounge layout.
Excellent service as usual.

10 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good service

Good service, attentive to what we were looking for & a good quality product

9 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, great price, would definitely shop at Richersounds Middlesbrough again.

10 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Service excellent as always

Excellent service .Television delivered in three days.All your salesmen are so well informed and helpful .The same in York and Newcastle.

5 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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