I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more
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I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more
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I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more
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Im so happy I chose richer sounds. After problems installing WiFi on my new TV Stuart came today with another TV and spent hours figuring out what the problem was...and solved it! service impeccable,... See more
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I knew exactly what TV i wanted to purchase but was unsure if i could in corporate the TV with my existing media system ie amplifier. Stuart talked me through everything and even after installation th... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
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For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

Reply from Richer Sounds - Middlesbrough
Richer Sounds, Middlesbrough, have proved, once again for us, that they are tops for tv!! ...Thanks!
I've purchased a few things from this shop and I've never been disappointed, the staff are very friendly and helpful and i will be using them regularly. The layout in the Middlesbrough shop is superb so I can't fault them at all.
Excellent service from start to finish, all staff friendly and knowledgeable.
The staff are very helpful and very informative they dont push you at all this is how a shop should be run

Reply from Richer Sounds - Middlesbrough
after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

Reply from Richer Sounds - Middlesbrough
Great customer service with knowledgeable staff who listen to what you are looking to purchase and provide advice that is suitable for your needs and requirements

Reply from Richer Sounds - Middlesbrough
Your staff are always efficient and most helpful and knowledgable about the product they are selling.

Reply from Richer Sounds - Middlesbrough
Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

Reply from Richer Sounds - Middlesbrough
Great buying experience. Friendly, knowledgeable staff. Flexible opening times and good prices.
Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.
There is a great team in middlesbrough branch. Good knowledge in hifi. Always ready to help.

Reply from Richer Sounds - Middlesbrough
We had arranged for a demonstration of a soundbar and subwoofer and were very impressed the sales man was very helpful and explained all about it. In fact we bought it there and then.

Reply from Richer Sounds - Middlesbrough
Fantastic service from Richer Sounds. The staff were knowledgeable, friendly, and gave honest advice without any pressure. Great prices and a smooth overall experience. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Visited Middlesbrough branch after Xmas looking for a sound bar. Discussed options with the helpful staff, who as usual showed great knowledge of the products available. Eventually settled on a Denon at a good VIP price. Performs well and. Ideal for our lounge layout.
Excellent service as usual.

Reply from Richer Sounds - Middlesbrough
Good service, attentive to what we were looking for & a good quality product

Reply from Richer Sounds - Middlesbrough
Great service, great price, would definitely shop at Richersounds Middlesbrough again.

Reply from Richer Sounds - Middlesbrough
Excellent service .Television delivered in three days.All your salesmen are so well informed and helpful .The same in York and Newcastle.

Reply from Richer Sounds - Middlesbrough
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