Richer Sounds - Middlesbrough Reviews 

1,650
•
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

•

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Rated 5 out of 5 stars

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc. Parking places directly... See more

Company replied

Rated 5 out of 5 stars

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... See more

Company replied

Rated 5 out of 5 stars

As a complete novice to hifi, the system best suited to my needs was explained well and I received it the following day. Dave at The Middlesbrough store was very helpful indeed

Company replied

Rated 5 out of 5 stars

The 2 members of staff gave me great advice and information on the turntable I was looking for. They saved me money as they advised I didn’t need 1 feature I was looking for. I bought a turntable an... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,650)

24,562 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service in shop and online.

Ordered online, delivered promptly by DPD to store for collection.

I've also bought directly from the shop previously and found the staff to be helpful and knowledgeable.

11 February 2026
Unprompted review
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpful and friendly from ringing…

Helpful and friendly from ringing through to going into the store to collect. Would recommend to friends and family.

4 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service ,

Great service ,

31 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, salesman pleasant, friendly and very helpful

3 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Samsung television purchase

The staff member Dave from Middlesbrough branch who dealt with my television purchase provided me with the best customer service I have received from any retailer in over 20 years. For me it is this which makes the difference when I am considering a retailer for subsequent purchases. Needless to say I shall be using Richer Sounds in future.

31 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best company to deal with

I felt with the manager him self helped me with all my questions that I asked him polite and friendly to talk to ales helped with the delivery of my TV

30 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Why would you purchase TV & Hi-fi anywhere else?

For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

30 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Panasonic SSZ55BEB

after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

23 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Recent Purchase

Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

19 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.

18 January 2026
Rated 5 out of 5 stars

We had arranged for a demonstration of soundbar

We had arranged for a demonstration of a soundbar and subwoofer and were very impressed the sales man was very helpful and explained all about it. In fact we bought it there and then.

17 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service from Richer Sounds

Fantastic service from Richer Sounds. The staff were knowledgeable, friendly, and gave honest advice without any pressure. Great prices and a smooth overall experience. Highly recommended.

14 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

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