Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... See more
Company replied
Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from eBay. I forgot to... See more
Company replied
An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no qu... See more
Company replied
Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s always a pleasure dealing with RicherSounds staff. They don’t give you any sales BS, and offer good advice on what’s system is more appropriate.
I had a demo of 2 different Marantz systems with 2 different speakers. The cheaper system served my needs. Job done!
Another great experience from the team at Richer Sounds Middlesbrough. Gave honest advice, were helpful, and kept me fully informed of my order.
Have always had a fabulous experience when I've shopped at RS in Middlesbrough, this most recent purchase was no different. If I can help it, RS will always be my 1st choice for any AV/Hi-Fi needs.
Very helpful staff that will go out of their way to make sure you get the product that is best for you I wouldn’t go anywhere else

Reply from Richer Sounds - Middlesbrough
Friendly staff with good knowledge of the product and a willingness to help and inform followed up with a good price

Reply from Richer Sounds - Middlesbrough
Very helpful staff, and I could park the car right outside the front entrance of the store.

Reply from Richer Sounds - Middlesbrough
Attentive knowledgeable staff.
Good choice of whatever sound/visual equipment you may be interested in.
Great prices.
Great service.

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Bought a soundbar with a subwoofer online, which ended up being surplus to requirements.
Returned it to store (unopened) and was issued a full refund, very quickly.
Had loads of stuff over the years from RS - as good as they always are :-)

Reply from Richer Sounds - Middlesbrough
I originally went to curry's to get 2 TVs for the grandkids. Yhe service was terrible and negative so I left the shop. I called into Richer Sounds and the service was fantastic. I did spend more than I would have in Curry's but I did get better products without pressure sales. I was given options and good advice. Definitely recommended. Rather than the poor service from Curry's

Reply from Richer Sounds - Middlesbrough
Very easy to ask for and get what we needed. Quick call to shop and bought a massive tv for the cheapest price ever!
Delivered in under a week.

Reply from Richer Sounds - Middlesbrough
Very professional staff and excellent advice and knowledge

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Excellent service as always from the staff at Middlesbrough great knowledge and fast and efficient process

Reply from Richer Sounds - Middlesbrough
I ordered some headphones online to pick up at my local store in Middlesbrough and a guy called Dave emailed me to tell me the box they came in had been slightly damaged but headphones ok, and offered me some discount on them, so went for it and am over the moon with the deal.
Would always be happy to use this company, very competitive as well.

Reply from Richer Sounds - Middlesbrough
Ordered turntable on line,for collection at Middlesbrough store,parking at door staff so helpful.
Turntable,Audi-Technica-LP60XUSB good value,ideal to listen to old vinyl LPs replacing old damaged turntable.
From the moment we walked in the manager acknowledged us & let us know if we needed anything to just ask . We bought an audio technica direct drive Bluetooth record player & a pair of Bluetooth speakers . The gentleman that served us was helpful and carried our record player to the car outside for us . The speakers were delivered directly to our home a few days later . I will definitely shop here again as I build up my system. Thank you Richer Sounds Middlesbrough

Reply from Richer Sounds - Middlesbrough
The sales guy set up the hifi i wanted to buy ready for when I arrived, and allowed me to actually hear the difference that different speakers made to the quality of the sound by swapping between them for me. In a world of online shopping, being able to try items out before buying and ask questions is invaluable to me as a customer. Very happy 😁

Reply from Richer Sounds - Middlesbrough
The staff were knowledgeable and extremely helpful. I have used Richer Sounds before and will definitely do so again. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.