First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more
Company replied
Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer So... See more
Company replied
I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more
Company replied
I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

Reply from Richer Sounds - Middlesbrough
Your staff are always efficient and most helpful and knowledgable about the product they are selling.

Reply from Richer Sounds - Middlesbrough
Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

Reply from Richer Sounds - Middlesbrough
Great buying experience. Friendly, knowledgeable staff. Flexible opening times and good prices.
Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.
There is a great team in middlesbrough branch. Good knowledge in hifi. Always ready to help.

Reply from Richer Sounds - Middlesbrough
We had arranged for a demonstration of a soundbar and subwoofer and were very impressed the sales man was very helpful and explained all about it. In fact we bought it there and then.

Reply from Richer Sounds - Middlesbrough
Fantastic service from Richer Sounds. The staff were knowledgeable, friendly, and gave honest advice without any pressure. Great prices and a smooth overall experience. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Visited Middlesbrough branch after Xmas looking for a sound bar. Discussed options with the helpful staff, who as usual showed great knowledge of the products available. Eventually settled on a Denon at a good VIP price. Performs well and. Ideal for our lounge layout.
Excellent service as usual.

Reply from Richer Sounds - Middlesbrough
Good service, attentive to what we were looking for & a good quality product

Reply from Richer Sounds - Middlesbrough
Great service, great price, would definitely shop at Richersounds Middlesbrough again.

Reply from Richer Sounds - Middlesbrough
Excellent service .Television delivered in three days.All your salesmen are so well informed and helpful .The same in York and Newcastle.

Reply from Richer Sounds - Middlesbrough
We spent quite a lot of time with Paul from the Middlesbrough branch getting advice about choosing a TV. He was patient and happy to turn the shop lights off to get a better idea of reflection and picture quality, explaining all the options for us. We opted for an LG C5 which we are very happy with. He had to order it in and it was with us in less than 24 hours....brilliant service...

Reply from Richer Sounds - Middlesbrough
Very helpfully tele sales initially who told me they didn't have the item I wanted in stock but that I could phone one of their shops direct who still had the product and order from them. Called the store in Middleburgh, very helpful and order was placed in 5 minutes and item delivered.

Reply from Richer Sounds - Middlesbrough
Great service from initial enquiry to receiving my purchase. Was initially going to have item delivered to nearest store to collect, but was offered free next day delivery to my home address saving me 40 mile round trip. Also price as VIP member saved.

Reply from Richer Sounds - Middlesbrough
Helpful staff, knowledgeable and very engaging.
As usual, Richer Sounds offered the best, most competitive prices and genuine offers of any on-line or high street retailer. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Arrived on time and left in the inside porch.
Alls well

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.