Richer Sounds - Middlesbrough Reviews 1,537

TrustScore 5 out of 5

5.0

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after exp... See more

Rated 5 out of 5 stars

Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 y... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more

Company replied

Rated 5 out of 5 stars

I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Good service

Good service, attentive to what we were looking for & a good quality product

9 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, great price, would definitely shop at Richersounds Middlesbrough again.

10 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Service excellent as always

Excellent service .Television delivered in three days.All your salesmen are so well informed and helpful .The same in York and Newcastle.

5 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent Service

We spent quite a lot of time with Paul from the Middlesbrough branch getting advice about choosing a TV. He was patient and happy to turn the shop lights off to get a better idea of reflection and picture quality, explaining all the options for us. We opted for an LG C5 which we are very happy with. He had to order it in and it was with us in less than 24 hours....brilliant service...

6 January 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quick and pleasant process

Very helpfully tele sales initially who told me they didn't have the item I wanted in stock but that I could phone one of their shops direct who still had the product and order from them. Called the store in Middleburgh, very helpful and order was placed in 5 minutes and item delivered.

8 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from initial enquiry to…

Great service from initial enquiry to receiving my purchase. Was initially going to have item delivered to nearest store to collect, but was offered free next day delivery to my home address saving me 40 mile round trip. Also price as VIP member saved.

8 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great branch, always helpful.

Helpful staff, knowledgeable and very engaging.
As usual, Richer Sounds offered the best, most competitive prices and genuine offers of any on-line or high street retailer. Highly recommended.

8 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great guys very helpful

Great guys very helpful

6 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service and very good expert advice given even though we weren’t spending a lot of money. We were made to feel valued.

6 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service, staff very polite, helpful and informative. Purchase was simple and straight forward
Simply nan excellent service

5 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Love visiting Richer Sounds

Love visiting Richer Sounds, staff actually provide customer service, knowledgeable and friendly. I always come always with a great deal too

2 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The staff are very knowledgeable and…

The staff are very knowledgeable and helpful. They are interested in what you have to say and offer good advice. I will continue to use the Middlesbrough shop.

4 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer sounds is the best place to shop for hi fi staff are very helpful and patient…

The staff are very helpful and patient and give me some good advice. Will let you test the equipment.I had good experience at the Middlesbrough store with Stuwart who help me pick some great speakers and amplifier will highly recommend thanks so much

4 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

First rate service

First rate service. Very knowledgeable and a pleasure to buy from. Highly recommend

4 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service and a big shout out…

Excellent service and a big shout out to Shaun for been so helpful...Thanks

3 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Top notch servicev

Hi there ,,I went to richer sounds to buy my new blu ray dvd player ,,as usual ,,I got top notch service ,,,they went out of there way to make sure ,I got the service that I wanted ,,,,,if you ever need anything like TVS ,,dvd players or things like that,,,you should go to richer sounds,,,there service can't be bettered

30 December 2025
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful staff with excellent knowledge…

Helpful staff with excellent knowledge and customer focused
Relaxed atmosphere and everything was done properly and professionally
I would definitely highly recommend purchasing from them

2 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

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