From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after exp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 y... See more
Company replied
I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more
Company replied
I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more
Company replied
Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
- 0333 900 0096
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service, attentive to what we were looking for & a good quality product

Reply from Richer Sounds - Middlesbrough
Great service
Great service, great price, would definitely shop at Richersounds Middlesbrough again.

Reply from Richer Sounds - Middlesbrough
Service excellent as always
Excellent service .Television delivered in three days.All your salesmen are so well informed and helpful .The same in York and Newcastle.

Reply from Richer Sounds - Middlesbrough
Excellent Service
We spent quite a lot of time with Paul from the Middlesbrough branch getting advice about choosing a TV. He was patient and happy to turn the shop lights off to get a better idea of reflection and picture quality, explaining all the options for us. We opted for an LG C5 which we are very happy with. He had to order it in and it was with us in less than 24 hours....brilliant service...

Reply from Richer Sounds - Middlesbrough
Quick and pleasant process
Very helpfully tele sales initially who told me they didn't have the item I wanted in stock but that I could phone one of their shops direct who still had the product and order from them. Called the store in Middleburgh, very helpful and order was placed in 5 minutes and item delivered.

Reply from Richer Sounds - Middlesbrough
Great service from initial enquiry to…
Great service from initial enquiry to receiving my purchase. Was initially going to have item delivered to nearest store to collect, but was offered free next day delivery to my home address saving me 40 mile round trip. Also price as VIP member saved.

Reply from Richer Sounds - Middlesbrough
Great branch, always helpful.
Helpful staff, knowledgeable and very engaging.
As usual, Richer Sounds offered the best, most competitive prices and genuine offers of any on-line or high street retailer. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Arrived on time and left in the inside…
Arrived on time and left in the inside porch.
Alls well

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Great service
Great service and very good expert advice given even though we weren’t spending a lot of money. We were made to feel valued.

Reply from Richer Sounds - Middlesbrough
Excellent service
Excellent service, staff very polite, helpful and informative. Purchase was simple and straight forward
Simply nan excellent service

Reply from Richer Sounds - Middlesbrough
Love visiting Richer Sounds
Love visiting Richer Sounds, staff actually provide customer service, knowledgeable and friendly. I always come always with a great deal too

Reply from Richer Sounds - Middlesbrough
The staff are very knowledgeable and…
The staff are very knowledgeable and helpful. They are interested in what you have to say and offer good advice. I will continue to use the Middlesbrough shop.

Reply from Richer Sounds - Middlesbrough
Richer sounds is the best place to shop for hi fi staff are very helpful and patient…
The staff are very helpful and patient and give me some good advice. Will let you test the equipment.I had good experience at the Middlesbrough store with Stuwart who help me pick some great speakers and amplifier will highly recommend thanks so much

Reply from Richer Sounds - Middlesbrough
First rate service
First rate service. Very knowledgeable and a pleasure to buy from. Highly recommend

Reply from Richer Sounds - Middlesbrough
Excellent service and a big shout out…
Excellent service and a big shout out to Shaun for been so helpful...Thanks

Reply from Richer Sounds - Middlesbrough
Top notch servicev
Hi there ,,I went to richer sounds to buy my new blu ray dvd player ,,as usual ,,I got top notch service ,,,they went out of there way to make sure ,I got the service that I wanted ,,,,,if you ever need anything like TVS ,,dvd players or things like that,,,you should go to richer sounds,,,there service can't be bettered

Reply from Richer Sounds - Middlesbrough
Helpful staff with excellent knowledge…
Helpful staff with excellent knowledge and customer focused
Relaxed atmosphere and everything was done properly and professionally
I would definitely highly recommend purchasing from them

Reply from Richer Sounds - Middlesbrough
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







