Richer Sounds - Milton Keynes Reviews 

1,800
TrustScore 5 out of 5

4.9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Rated 5 out of 5 stars

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... See more

Company replied

Rated 5 out of 5 stars

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more

Company replied

Rated 5 out of 5 stars

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it... See more

Company replied

Rated 5 out of 5 stars

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more

Company replied


Company details

  1. #6 of 39 best companies in Hi-fi shop
  2. #12 of 188 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom

  • 0333 900 0054

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,800)

24,595 reviews in the last 12 months

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Rated 3 out of 5 stars

New TV arrived today from the Milton…

New TV arrived today from the Milton Keynes store via courier which took 9 days and they supplied the wrong remote for the TV so now have a television I can't set up or use

14 May 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

I was very sorry to read about the delay and the issue with the remote on arrival. As this was a large clearance model sourced from store, it required a third-party courier collection, which can take a little longer, but we should have managed expectations around this more clearly from the outset.

Furthermore, we should also have ensured the correct remote was supplied, and I appreciate how frustrating this would have been when you were trying to get set up. I will of course raise all of this with the store manager to ensure they urgently improve.

In the meantime I understand the store have since been in touch to resolve this and arranged a partial refund, but if there’s anything further you need help with, please feel free to contact us at the address below.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Every went very smoothly

Every went very smoothly, in line with what I was expecting and the record deck was straightforward to install once I got it home.

15 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I used Richer Sounds because I could…

I used Richer Sounds because I could get £100 discount by joining the VIP Members Club. I was very impressed with the Next Day Click and Collect service as well. I wouldn't hesitate to use this shop again.

14 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Richer Sounds MK

Great customer service from Adam and the team.
No rush, no pressure and true enthusiast input throughout. A great speaker audition experience in store followed up by a home trial without obligation. Thank you

12 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful, cheerful and resourceful.

I was in search of a product which would enhance the sound of my TV and streamed music.
The salesman showed me several products which had these facilities but were more expensive than I wanted to spend. He conferred with his colleagues and between them they came up with a more affordable product which they could order for me.
I then did further research online where I found the identical product but £20.00 cheaper. The company agreed to price match so I ordered it through them and they delivered it to my home the following day.
The sales team were cheerful as well as being helpful and resourceful. I will always give them the opportunity to supply me as I prefer to deal with real people as opposed to online.
I am happy to recommend the company.

26 March 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent company

Richer Sounds have always offered professional and unbiased advice, together with great service and competitive pricing.
Excellent company.

11 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

MY CINEMA MUSIC ROOM

So got most of my equipment from Richersounds in Milton Keynes and this is the list . MARANTZ CINEMA 30 ALSO MAGNETAR UDP900 MK11 AND HISENSE PX3 PRO AND AUDIOQUEST CABLES TO ADD TO MY AUDIOQUEST NIAGARA 1200 AND ARCAM CD5 AND ARCAM A5+ AND FINALLY MY REGA PLANAR 3 RS EDITION TO BE ADDED SOON. I CANT THANK RICHERSOUNDS ENOUGH ON THERE HELP AND ADVICE AND GETTING MY STUFF DELIVERED TO ME AND THEN ME FINALLY GETTING MY ROOM FINISHED OFF IT'S TAKEN A FEW YEARS TO DO BUT THE END RESULT IS OUT OF THIS WORLD AND NOW ITS SIT BACK AND WATCH MY MOVIES AND LISERN TO MY MUSIC AND ENJOY SO A BIG THANKS AGAIN TO RICHERSOUNDS AND ALL THE STAFF THERE .

25 December 2025
Unprompted review
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Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great range of sound products

Wide choice of options from premium to economical, all ranges available.Very friendly staffs, helped me choosing the right product in a reasonable price.

9 May 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The staff in the Milton Keynes branch…

The staff in the Milton Keynes branch were so helpful and a pleasure to interact with. They made the sale of my new TV a breeze. I highly recommend A+++++

8 May 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I would call the service Milton Keynes…

I would call the service Milton Keynes Richer Sounds gave in one word - Perfect,
From initial contact, to listening in their demo room, to delivery, to an additional visit by them on Sunday morning to check set up, I had had problems with connecting the streaming unit - silver listener…..’ resolved quickly.
And totally happy and content with how it sounds, just Perfect !!

7 May 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant company

Have used Richersounds for many years and cannot fault the service.
Excellent on-line and in store expertise together with a friendly attitude.
Well done Julian for building a great company - a great shame other companies haven’t followed your creation.

13 May 2026
Unprompted review
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Good service for speaker demo

Guy who served us went out of his way to demonstrate speakers to the best of his ability, setting up what we wanted to listen to, including setting up a CD player so we could hear our own CDs.
Not so knowledgeable about sound of classical music - more used to modern popular music.

29 April 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for the feedback, and I'm glad to read overall the demo went well. I'll of course feedback the improvements that the colleague could have made, so that next time we can be better, and if you need any further help please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Helpful team at Milton Keynes

Helpful team at the Milton Keynes branch above and beyond whatever you could get from Currys! With their assistance I ended up with exactly the right product.

4 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Honest and not pushy service in store

Honest and not pushy service in store. Excellent product delivered on time without any issues so far thank you.

3 May 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very pleased with the purchase

Very pleased with the purchase of Samsung TV from Richer Sounds delivery was very prompt delivery guys were very helpful in putting it on its stand and taking away the old TV left the area clean and tidy- thank you.

29 April 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Customer experience

Knowledgeable staff
Speedy process
Quick delivery
Great prices
Extensive variety of products to choose from

30 April 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Good advice and service

Good advice and service. Delivered next day in promised timesslot.

30 April 2026
Richer Sounds - Milton Keynes logo

Reply from Richer Sounds - Milton Keynes

Thanks for taking the time to leave your feedback, it's great to read that you were happy with the service and that we delivered as promised. Should there have been anything we could have improved, and made your experience a 5 star one, we'd be glad to hear it so feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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