The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... See more
Company replied
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See what reviewers are saying
My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... See more
Company replied
I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
Company replied
Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
Company replied
Company details
- #6 of 40 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2k reviews
Asks customers to review
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Great price and great service.no need…
Great price and great service.no need to say anymore
24 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Customer experience
Knowledgeable staff
Speedy process
Quick delivery
Great prices
Extensive variety of products to choose from
30 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Good advice and service
Good advice and service. Delivered next day in promised timesslot.
30 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for taking the time to leave your feedback, it's great to read that you were happy with the service and that we delivered as promised. Should there have been anything we could have improved, and made your experience a 5 star one, we'd be glad to hear it so feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly expert team
The knowledge and advice plus great friendly service from Richer Sounds experts.
29 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Excellent service
Excellent service - product arrived next day as scheduled and it does the job perfectly.
29 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Great service - as always
Great service - as always from the team at Milton Keynes. The prices are always good and the service from the team first class. Knowledgable, helpful and a pleasure to deal with
5 May 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
My experence was greatwith the saff and…
My experence was greatwith the saff and i could not fault them
The product faults was not their problem and they did everything to try and get replacements refungds etc they went the extra mile if i require any furthur products i will go to them as i have purchesed products from in the pastwhich werr very good.
25 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Thank you richer sounds!
The team in the store were really helpful. Very knowledgeable on the tech I was looking for and answered all my questions
25 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Our whole experience was very good
Our whole experience was very good. We were never put under any pressure and our questions were always honestly answered.
As we had shopped there before, it was as expected.
Alan and Jayne Morris
22 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Excellent product quality
I really appreciate the bargains sometines availabie from Richer Sounds, as well as the excellent quality of their products.
8 August 2025
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Honest
Honest, helpful, and humble advise. Listened to my situation and advised well. Very happy with the service, thank you.
21 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Robert’s radio
Gilbert was very helpful and knowledgeable and help me choose the right colour for the Robert’s radio, although not in stock range me the next morning to say it had arrived excellent service
16 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Very happy with the service at the…
Very happy with the service at the branch. I will recommend any one to visit the branch.
19 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Visited the Milton Keynes branch and…
Visited the Milton Keynes branch and cannot fault the service! Knowledgeable staff who were very helpful and TV was delivered 48 hours later. Can't recommend this company enough! A pleasure to deal with.
19 April 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic Service
Staff were great. Up to date with product info and able to advise and help me to connect my sound system to the new TV. Fantastic service.
12 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Staff very understanding and dealt…
Staff very understanding and dealt with matters relating to product returned promptly.
13 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful and knowledgeable in store…
Helpful and knowledgeable in store staff. Easy purchase.
Amazingly quick deliver of item not in stock, but DPD delivery not great. The packaging arrived in a flimsy polythene wrapper and the new amps box was knocked about and crushed on a corner. Fortunately the amp and contents were fine. Also DPD left it on the doorstep and didnt wait for an answer. Thankfully we were in.
9 April 2026
Helpful and knowledgeable
Helpful and knowledgeable. Listen to my requirements and reconmended as suitable tv
4 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Great Service
Called the store, very helpful. Price matched with John Lewis. TV and stand delivered promptly.
3 April 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Friendly Reliable Helpful
Friendly, helpful and reliable.
Much better than faceless online shopping. Very glad I chose them over online purchase from online only store. :-)
2 April 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
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