My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... See more
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See what reviewers are saying
I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
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They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it... See more
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Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
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Company details
- #6 of 39 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2k reviews
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As always great experience and advice…
As always great experience and advice at hand. Purchased Sonos Mini-Sub and collected from store. With a 6 year warranty what’s not to like.
30 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice from store
Great advice from store, purchased made over phone. Went with TCL mini LED and very happy. Sound is great.
Delivered first working day, very happy.
28 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Helpful
Helpful, friendly staff who take time to provide relevant information on products.
24 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I received really knowledgeable advice…
I received really knowledgeable advice from a staff member in Milton Keynes. The process was quick and easy, and delivery very efficient. Would highly recommend.
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The helpfulness of everyone and taking…
The helpfulness of everyone and taking the purchases to the car for me. Very appreciative
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Just had another great experience with…
Just had another great experience with Richersounds. The DAC I bought had some tech problems when setting up. However, I received exemplary care and attention and everything was resolved. Will certainly return.
28 March 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Super helpful
15 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Milton Keynes
Thanks very much for taking the time to leave your review. I’m so pleased to read about your positive experience with the team in Milton Keynes!
If we can help with anything in the future, please don’t hesitate to get in touch at..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Polk sigma 2
Due to my hearing problems Adam was able to tell me which one would be the best forme. He was not wrong. Brilliant soundbar by polk. Instructions easy to follow.
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service. The salesman even carried out the TV that I had purchased to my car. The sound bar that I was going to collect was not in stock but was delivered within 2/3 days. A great new tv & sound bar from L&G.
15 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Excellent help from Richard in RS…
Excellent help from Richard in RS Milton Keynes when demoing a couple of potential new Amplifiers. I chose the Cambridge Audio AXA35 to replace my 20 year old Marantz and I am very happy with the purchase. It sounds great. Cheers.
13 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
A sterling service throughout. 🙏
I'd like to say a big thankyou to Adam, who made my recent experience a real pleasure. I visited the store with a plan to upgrade all of my equipment. His knowledge and experience served to relax me that what I was looking to purchase was correct for my needs..
I ended up revising my original plan and trusted his advice. The guys in store are unbiased and give honest opinions. The whole team are such nice guys, and I can see why people favour the service over other businesses.. I came away very happy, and felt very well looked after! Long may the store continue to provide such a great service.. Thanks so much Adam & his colleagues. Bravo 🙌
Kind Regards.
Mr Phillips.
12 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Guys in the store at Milton Keynes are very helpful and honest to look for the best requirements.
I cannot fault them and I would recommend them in a heartbeat.
8 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great shopping experience great staff…
Great shopping experience great staff with good knowledge of the products quickly delivering and excellent extended warranty
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
My click and collect order was ready…
My click and collect order was ready the next day and the staff even carried it out to my car, which was very nice of them.
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung smart oled tv
Had an idea what we wanted but Assistant was extremely helpful and explained all to us...took tv away same day.
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Very attentive
Very attentive, knowledgeable staff. Stuck to my budget, gave me options, very happy with the final product
9 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Friendly and knowledgeable advise
3 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Customer Service
We visited the MK Richer Sounds to get some advice before buying the TV we had researched. The staff there were knowledgeable and helpful. Our order was placed and the TV was delivered promptly. I would certainly use Richer Sounds again for future purchases. Excellent customer service.
Thank you very much.
23 February 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
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