I live an hour away so called to double check stock, I got through to another branch and they said she would get Milton Keynes to call me back. Within 5 mins they called me back, very helpful, reserv... See more
Company replied
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I really felt valued as a customer. Time was taken to understand what I wanted and at the store, I was able to try different products I wanted to listen to. There were no pushy salesman trying to cl... See more
Company replied
Adam at MK waited for us to make contact (after greeting) and listened carefully to our requirements. We were given space to discuss between our selves and make a decision. We walked out with o... See more
Company replied
Had some great advice about what products we needed that fitted our budget - ie turntable, amplifier, CD and radio combination and speakers. Staff were very knowledgable and helful and carried everyt... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2k reviews
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The staff team had great knowledge…
The staff team had great knowledge about all the systems for sale, giving us time to consider, with no pressure to buy… all felt like a pleasant purchasing experience.
28 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
LG OLED48C5 TV
Excellent across the board. Very knowledgeable, friendly staff and a competitive price which matched or bettered any other offers available. Arrived promptly and I was contacted the day before with a time slot then again 1 hour before delivery. Cannot fault, 5 stars.
30 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
As always great experience and advice…
As always great experience and advice at hand. Purchased Sonos Mini-Sub and collected from store. With a 6 year warranty what’s not to like.
30 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice from store
Great advice from store, purchased made over phone. Went with TCL mini LED and very happy. Sound is great.
Delivered first working day, very happy.
28 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Helpful
Helpful, friendly staff who take time to provide relevant information on products.
24 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I received really knowledgeable advice…
I received really knowledgeable advice from a staff member in Milton Keynes. The process was quick and easy, and delivery very efficient. Would highly recommend.
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The helpfulness of everyone and taking…
The helpfulness of everyone and taking the purchases to the car for me. Very appreciative
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Just had another great experience with…
Just had another great experience with Richersounds. The DAC I bought had some tech problems when setting up. However, I received exemplary care and attention and everything was resolved. Will certainly return.
28 March 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Super helpful
15 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Milton Keynes
Thanks very much for taking the time to leave your review. I’m so pleased to read about your positive experience with the team in Milton Keynes!
If we can help with anything in the future, please don’t hesitate to get in touch at..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Polk sigma 2
Due to my hearing problems Adam was able to tell me which one would be the best forme. He was not wrong. Brilliant soundbar by polk. Instructions easy to follow.
19 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service. The salesman even carried out the TV that I had purchased to my car. The sound bar that I was going to collect was not in stock but was delivered within 2/3 days. A great new tv & sound bar from L&G.
15 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Excellent help from Richard in RS…
Excellent help from Richard in RS Milton Keynes when demoing a couple of potential new Amplifiers. I chose the Cambridge Audio AXA35 to replace my 20 year old Marantz and I am very happy with the purchase. It sounds great. Cheers.
13 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
A sterling service throughout. 🙏
I'd like to say a big thankyou to Adam, who made my recent experience a real pleasure. I visited the store with a plan to upgrade all of my equipment. His knowledge and experience served to relax me that what I was looking to purchase was correct for my needs..
I ended up revising my original plan and trusted his advice. The guys in store are unbiased and give honest opinions. The whole team are such nice guys, and I can see why people favour the service over other businesses.. I came away very happy, and felt very well looked after! Long may the store continue to provide such a great service.. Thanks so much Adam & his colleagues. Bravo 🙌
Kind Regards.
Mr Phillips.
12 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Guys in the store at Milton Keynes are very helpful and honest to look for the best requirements.
I cannot fault them and I would recommend them in a heartbeat.
8 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great shopping experience great staff…
Great shopping experience great staff with good knowledge of the products quickly delivering and excellent extended warranty
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
My click and collect order was ready…
My click and collect order was ready the next day and the staff even carried it out to my car, which was very nice of them.
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung smart oled tv
Had an idea what we wanted but Assistant was extremely helpful and explained all to us...took tv away same day.
11 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Very attentive
Very attentive, knowledgeable staff. Stuck to my budget, gave me options, very happy with the final product
9 March 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
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