I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... See more
Company replied
For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... See more
Company replied
Amazing service and advice yet again from the team at Newcastle store. I fully recommend Richer Sounds and I wouldn’t shop anywhere else for my TVs and Hi-Fi stuff.
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
94-96 Clayton Street, NE1 5PG, Newcastle, United Kingdom
- 0333 900 0032
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice cosy little store
Nice cosy little store, staff don't try to up sell or force themselves onto you to make a sale and a good range of products to browse.
18 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
very friendly and knowledgeable staff
very friendly and knowledgeable staff, no pushy sales just good advice.Left shop with info we needed to decide on product subsequently purchasing by phone on the same day
16 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great in store knowledge (Dale
Great in store knowledge (Dale, store manager), very helpful recommendation, fantastic product range and very efficient home delivery.
4 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Excellent Staff in the Newcastle shop
I dealt with the staff at the Newcastle branch when I bought my new speakers and I couldn’t fault them. There was an issue with delivery which they sorted out very quickly to my benefit, thank you.
13 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Very helpful at their Newcastle store…Floor Standing Speakers
Very helpful at their Newcastle store when I was selecting a pair of floor standing speakers. They set up 3 different pairs to listen to, and organised their delivery, which arrived less than 48 hours later. Many many thanks to Callum, who was so patient, cheers Callum!
14 April 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Entry level Turntable/Amp/Speakers
Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.
13 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
EXCELLENT PRODUCTS & EXCELLENT SERVICE…
EXCELLENT PRODUCTS & EXCELLENT SERVICE FROM ALL OF THE STAFF AT RICHER SOUNDS NEWCASTLE
5 December 2025
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Great and friendly service as always.
Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.
10 April 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Keep sending me this experience form…
Keep sending me this experience form that I have filled in!
10 April 2026
Reply from Richer Sounds - Newcastle
Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.
Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always shop at richersounds
Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.
28 March 2026
Unprompted review
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant from start to finish…
Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.
9 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Best in town or anywhere else.
Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.
6 April 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.
7 April 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
An asset to the high Street
Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.
7 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding customer service.
6 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff
Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future
6 April 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable and helpful and I…
Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.
4 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Richer sounds richer experience
Richer sounds were recommended to me by my father in law, who’s been a customer for years.
I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.
My wife found the same tv at a different retailer and they kept there beat promise.
Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.
Will 100% be a returning customer for tech needs.
9 April 2026
Unprompted review
Reply from Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Speaker Cable - Advice & Purchase
Popped into the Newcastle store to get advice about 2 sets of speaker cables. Got one in the store, ordered the other for delivery on the day I wanted it. Can't fault the service from Richer Sounds
30 March 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.