Richer Sounds - Newcastle Reviews 

I volunteer for a non-profit and we recently purchased a large screen TV for our meeting room. Ordering over the phone was made very easy with sound advice on mounts and commercial warranties. Unfortunatly we had not one but two faulty units, but both times the return and exchange was handled quickly and efficiently. We're very pleased with our choice to purchase via RS, I doubt that we would have had such good service from other well known retailers.

I had to replace a very early smart TV by Samsung and had identified that it would either be another Samsung OLED or more likely, the award winning 2025 LG model. LG was the winner and, as ever the Richer Sounds experience was excellent. One happy customer... now to wire in some quality speakers and enjoy classical music better than the TV can manage. Thanks once again to Richer Sounds!

Good advice from a person who knows what they are selling.

The communication between me and Richer Sounds was great, very helpful with my requests. I walked into the shop and was greated by Harry who was very helpful and understanding. I listened to both of the set up cd players and amplifiers and speaker choice. I purchased the Marantz cd and amplifier with the Fyne audio speakers which are fantastic. Harry asked me about the cables that will connect everything up with pricing and the length. I now have a fantastic Marantz setup thanks to Richer Sounds, I would highly recommend them.

Mebtiomed to Telesales that I could get my TV cheaper elsewhere, they give me a great discount. Went into store , all was done and ordered within minutes. TV delivered and now installed. Happy so far.
Thank you for exellent servive.

Excellent experience shopping at Richer Sounds Newcastle. I had enquired about the item, price (very good deal) etc. and then just needed to ensure domestic harmony!
I returned and ordered and it was delivered next day!
I'm very pleased with the way everything went. I've bought from Richer Sounds several times and always been very pleased.

Very knowledgeable staff and very helpful. Went above and beyond to make sure I got the system I wanted and was suitable for my room.

Great advice and information and really happy with purchase. Thanks.

Excellent service and price. They delivered my new TV when they said they would.

First class experience throughout with recent purchase of a new TV. Colin gave excellent advice and customer service right from the first 'phone call through to personally installing the new TV.

Thank you Colin you went above and beyond. You are a star!

Extremely helpful staff (Dale..Newcastle) keen price and an extra year warranty. Delivery when they said with great comms.

Excellent Service from Euan and the Newcastle team.. I was seeking a Monitor Audio centre in Ash but they weren't available online..
He sourced one direct from them and had it delivered within a few days and the communication was excellent. Would highly recommend. I will be coming back for the next upgrades.

Quality of service and advice is great. Purchased new pair of headphones. Only downside is that I've had to purchase a separate headphone amplifier to use them as neither the cambridge amplifier or denon record player has headphone socket. That needs to be shown before customer buys the unit.

Great advice and service in the shop, as always. When my cd player was delivered it was found to be faulty. When I reported this, staff were extremely helpful and quickly arranged for a new cd player to be delivered and the faulty one taken away.

Helpful, friendly service. Very polite and knowkedgeable

I can never give the team at my local Richer Sounds high enough praise. Always helpful and always happy to make a deal where possible. Amazing company.

I got excellent support from the shop and information second to non but it fell apart when it came to delivery. I waited all day on first delivery which was not going to happen. The second day of delivery again I waited in knock on the door and it was my nextdoor neighbour the address was correct for me but not the driver

Great people to deal with a particular shoutout for Colin, a great price and prompt delivery by their own staff.
All good stuff.

Good knowledge of products, good price, six year guarantee and free delivery.