Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more
Company replied
I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more
Company replied
I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
- 0333 900 0035
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brian was very helpful with our TV…
Brian was very helpful with our TV purchase, and while we were able to take the TV on the day, the free soundbar was out of stock so he arranged for free delivery a week later
11 November 2025
Unprompted review
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Very helpful staff and product arrived…
Very helpful staff and product arrived exactly when it was supposed to
17 April 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Very quick delivery
Very quick delivery, good guarantee terms and the pleasure of dealing with an ethically run business.
31 May 2026
Reply from Richer Sounds - Nottingham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Prompt receipt
Prompt receipt, excellent goods & great price! Thanks. Highly recommended!!
31 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
Always first class in customer service…
Always first class in customer service and knowledge to the best can.
27 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Extremely helpful and very professional…
Extremely helpful and very professional as always.
21 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
New TV
Bought a new oled, no issues. Staff always helpful, received the TV next day. The TV works great. Big improvement/upgrade over my 5 Yr old oled. Very happy.
20 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Great service
Great help from Ian choosing the best overall system for my price range and R/S put me in touch with a fantastic installation guy. Slight delay but was all completed over the Bank Holiday Monday. Sounds perfect.
15 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent t products and very friendly…
Excellent t products and very friendly staff who knew exactly which TV I needed
19 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your 5 star review, we look forward to seeing you again next time
Usual excellent customer service from a…
Usual excellent customer service from a friendly team who know their products.
Helpful advice and speedy delivery. Thanks.
18 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
An excellent service
An excellent service, very knowledgeable and tv arrived the next day as promised
18 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
Tony was great, knows his stuff
Tony was very knowledgeable and helpful. No pressure or sales BS. Spent time going through all the specifics pros and cons etc. Couldn’t fault the service at all. Delivery was on time with no issues.
16 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Replacement stylus
Very helpful, nothing was too much trouble. I was after a stylus for an old turntable. They took photographs and searched on line and found a replacement. Told me to return it if it was not right and to take my turntable in so they could check it out. Another store suggested it would be better to buy new turntable.
15 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Efficient service (good phone line)
Efficient service (good phone line), good price and extended guarantee
15 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
An efficient company. My order arrived at the store early the…
My order arrived at the store early the next morning, so I was able to collect it early in the day.
13 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
A new TV for my bedroom
Rob helped me to select and set up the right TV for me and he was correct about the picture and sound really good thank you
11 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Nottingham
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.