Richer Sounds - Nottingham Reviews 

2,170
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more

Company replied

Rated 5 out of 5 stars

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more

Company replied

Rated 5 out of 5 stars

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(2,170)

24,895 reviews in the last 12 months

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Rated 5 out of 5 stars

I am more than pleased with Richer…

I am more than pleased with Richer sounds with the purchase of a manhatten aero TV streaming device. These item were sold out, but I was able to pre-order with Richer sounds at my local branch. They were honest with the estimation of delivery and the item was not espected until possibly April. However it was delivered on the 28th March a great surprise as this was before it came into stock with any other supplier.
The Aero itself is a great item it gives reliable streamed TV with Freely and pleanty of others apps, all in one place with a good and easy to use guide interface. The Aero was quick and easy to set up. It gives access to all of this over the internet so is perfect for places that cannot have an aerial or dish. It works over both WiFi or network so is very flexible for rooms in the house with no aerial cable to run etc. A great solution that fills a very common need for many people. I am sure it will become a very good seller.
Thank you Richer for a great service

23 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Replied to my initial email query within 24 hours. Order arrived in store for collection within 2 days and I received a phone call again after I'd collected to ensure everything went ok. That's what I call excellent customer service. Thank you!

23 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Sony VPL5100ES projector

Purchased many items from the Nottingham branch. The latest being the Sony VPL5100es. Excellent service. Very friendly. Very helpful. No query too small or no query too much trouble to solve. Many thanks to Tony and Robert. Thanks to Brian on the day and for being the muscle to help with kit out to car.
Projector is superb excellent picture quality. Great value.

20 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Amazing customer focused business

Amazing customer focused business. Please clone your secrets and give to all those massive companies that drive customers mad. I won't list the names...

6 January 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ben was very helpful with setting up…

Ben was very helpful with setting up the speakers for me to test 3 different brands. He did not influence my choice but he did provide options that allowed me to make, for me, the best choice of speaker. The speakers arrived at my home the next day and I really enjoy the improvement to my hifi system. I’ll be back.

18 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent portable CD player

Next day delivery. I was told how to connect it to my amp and what cable I would need and how to do it. The salesman was obviously very knowledgeable and the overall service as usual was great. If I'm purchasing any hi-fi equipment, I wouldn't go anywhere else

17 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Really good price and good service

What an excellent company. Their price was really good and much better than other local stores. Free parking. Free delivery and 6 year warranty.
The TV we ordered was delivered the following Monday and the men came when they said they would.
We bought a Samsung 65" S60F and are completely happy with it, but Richer Sounds say if you have any questions setting it up, or whatever, just pop in, or ring them and they will help.

17 March 2026
Unprompted review
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The staff Ben

The staff Ben, was great shown us various sets which were in our price range. Also set up a system in the demo room which helped we our decision.

16 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledgeable guy in shop sold me my…

Knowledgeable guy in shop sold me my ideal tv. Delivered on the day i wished.
Competitive price, what can be better?

14 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service

Received a text to say when the collect from store parcel would be delivered. Received a phone call once it was in store.
Collection was polite, prompt and efficient -less than 2 minutes to walk in, show ID and collect the parcel. Great product at a great price.

15 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

First class service

Excellent customer service from ben at the Nottingham store for my audiolab 9000cdt i will be definitely using richersounds in the future

14 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful staff

14 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Pre arranged VIP visit

I had a pre arranged visit to consider 2 products. All my points of clarification were covered well and options proffered with clear explanation.
I purchased 1 of the items I had selected prior to the visit, and chose an upgraded product for the other based on advice.
At all times I truly felt like a valued customer, and never under any pressure or obligation.
Well done to Alex, who dealt with me on the day, and also to his team, who managed the collection in his absence.

13 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Expert knowledge, impeccable service

You can tell this business is privately owned. Everyone goes the extra distance for the customer. I was getting personal email responses hours after the store closed.

12 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A great place to shop for your…

A great place to shop for your audio/video needs easy to order online staff also friendly and helpful I don’t need to go anywhere else.

10 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

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