Kaz, the manager was really helpful. Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Kaz, the manager was really helpful. Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and exp... See more
Company replied
The in-store service and advice was great + phone calls were good.Less good was the delivery with two timed deliveries missed and eventually the delivery was made at least 2 hours late. Delivery men w... See more
Company replied
You walk in the store, nobody jumps on you. You get greeted in a friendly and polite way. When you are ready, the staff are on hand to offer, help, support and very professional advice. The pricing... See more
Company replied
Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice and service from Paddy and the Oxford team including flexibility to change my order. I really appreciated their ability to accurately predict when new stock would be available which was spot on!

Reply from Richer Sounds - Oxford
The staff are knowledgeable and friendly and don’t try to blind you with science

Reply from Richer Sounds - Oxford
Oxford store people are most helpful.
Range of products great.

Reply from Richer Sounds - Oxford
You walk in the store, nobody jumps on you. You get greeted in a friendly and polite way. When you are ready, the staff are on hand to offer, help, support and very professional advice.
The pricing is about right, but more importantly the service is bang on. Next day delivery, if what you want isn't in the store. What more do you want?
Thank you.

Reply from Richer Sounds - Oxford
Great knowledge and excellent value. I would highly recommend.

Reply from Richer Sounds - Oxford
Always great service from knowledgeable people. Love Richer Sounds. Always recommend

Reply from Richer Sounds - Oxford
Kaz, the manager was really helpful.
Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and explain installation etc. A very welcoming place with very knowledgeable staff. I doubt I'll go anywhere else for media devices from now.
Competitive pricing too.

Reply from Richer Sounds - Oxford
Bought from Richersounds the price was right , in stock , and the people were nice and helpful.

Reply from Richer Sounds - Oxford
Excellent customer service from the Oxford branch for a phone purchase.

Reply from Richer Sounds - Oxford
Fantastic customer service and very good price and deals

Reply from Richer Sounds - Oxford
Great knowledgeable staff, friendly and patient.
Thank you for helping us

Reply from Richer Sounds - Oxford
The in-store service and advice was great + phone calls were good.Less good was the delivery with two timed deliveries missed and eventually the delivery was made at least 2 hours late. Delivery men were helpful. Wall bracket packaging was damaged badly but it was ok inside.

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
Extremely helpful and professional in all departments when my tv developed a fault. A fabulous company, highly recommended. *****

Reply from Richer Sounds - Oxford
The order arrived for local click and collect on time and the TV stand was easy to assemble. Local staff were very friendly.

Reply from Richer Sounds - Oxford
I love Richer Sounds, a long time customer. It all falls apart when the delivery company falls apart. RS staff are great, it's just delivery. Delivery completed Tuesday 8th. Thanks for the contact today 9th.

Reply from Richer Sounds - Oxford
Repeat customer although 10 years ago !!
Ash was great with explaining the difference between the LG c and g models.
Great knowledge and competitive pricing !! Thanks Ash.

Reply from Richer Sounds - Oxford
Excellent advice and service would fully recommend friends to shop there.

Reply from Richer Sounds - Oxford
Just super friendly and very knowledgeable
Had my items ready for me when I got to the shop - just perfect !

Reply from Richer Sounds - Oxford
I went in to look at a LG tv was welcomed into the shop, spoke to Ash who was very helpful & informative and offered me a good price so decided at that moment to purchase the tv. Our 3rd TV from the Botley store.

Reply from Richer Sounds - Oxford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.