Richer Sounds - Oxford Reviews 

1,792
•
TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB

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Rated 5 out of 5 stars

Kaz, the manager was really helpful. Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and exp... See more

Company replied

Rated 5 out of 5 stars

The in-store service and advice was great + phone calls were good.Less good was the delivery with two timed deliveries missed and eventually the delivery was made at least 2 hours late. Delivery men w... See more

Company replied

Rated 5 out of 5 stars

You walk in the store, nobody jumps on you. You get greeted in a friendly and polite way. When you are ready, the staff are on hand to offer, help, support and very professional advice. The pricing... See more

Company replied

Rated 5 out of 5 stars

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... See more

Company replied


Company details

  1. #5 of 39 best companies in Hi-fi shop
  2. #11 of 192 best companies in Electronics store
  3. #5 of 47 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(1,792)

24,998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent advice and service from Paddy…

Excellent advice and service from Paddy and the Oxford team including flexibility to change my order. I really appreciated their ability to accurately predict when new stock would be available which was spot on!

15 September 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent!

The staff are knowledgeable and friendly and don’t try to blind you with science

10 September 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

You walk in the store

You walk in the store, nobody jumps on you. You get greeted in a friendly and polite way. When you are ready, the staff are on hand to offer, help, support and very professional advice.
The pricing is about right, but more importantly the service is bang on. Next day delivery, if what you want isn't in the store. What more do you want?
Thank you.

15 September 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Kaz, oxford

Kaz, the manager was really helpful.
Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and explain installation etc. A very welcoming place with very knowledgeable staff. I doubt I'll go anywhere else for media devices from now.
Competitive pricing too.

12 September 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the Oxford branch for a phone purchase.

10 September 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and very good price and deals

8 September 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great knowledgeable staff

Great knowledgeable staff, friendly and patient.
Thank you for helping us

8 September 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

OVERALL THE EXPERIENCE WAS GOOD…

The in-store service and advice was great + phone calls were good.Less good was the delivery with two timed deliveries missed and eventually the delivery was made at least 2 hours late. Delivery men were helpful. Wall bracket packaging was damaged badly but it was ok inside.

7 September 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Extremely helpful and professional in…

Extremely helpful and professional in all departments when my tv developed a fault. A fabulous company, highly recommended. *****

20 August 2026
Unprompted review
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

TV Stand

The order arrived for local click and collect on time and the TV stand was easy to assemble. Local staff were very friendly.

1 September 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Staff are great, delivery company could do better.

I love Richer Sounds, a long time customer. It all falls apart when the delivery company falls apart. RS staff are great, it's just delivery. Delivery completed Tuesday 8th. Thanks for the contact today 9th.

31 August 2026
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Reply from Richer Sounds - Oxford

Thank you for your feedback and for taking the time to leave us a review.

Our apologies again that your delivery experience was not ideal, and we will be sure to feed this back to our delivery partners.

We are aware that you have already spoken with Paddy in our Customer Service team regarding this issue, but if you need any further assistance, please contact us on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Repeat customer although 10 years ago…

Repeat customer although 10 years ago !!
Ash was great with explaining the difference between the LG c and g models.
Great knowledge and competitive pricing !! Thanks Ash.

30 August 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Just super friendly and very…

Just super friendly and very knowledgeable
Had my items ready for me when I got to the shop - just perfect !

29 August 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Another good buy from Botley

I went in to look at a LG tv was welcomed into the shop, spoke to Ash who was very helpful & informative and offered me a good price so decided at that moment to purchase the tv. Our 3rd TV from the Botley store.

27 August 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

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