Richer Sounds - Oxford Reviews 

1,749
TrustScore 5 out of 5

4.9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Rated 5 out of 5 stars

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more

Company replied

Rated 5 out of 5 stars

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more

Company replied

Rated 5 out of 5 stars

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more

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Rated 5 out of 5 stars

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,749)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Could not fault the enthusiasm for the Argon TT product. As a result I purchased some active speakers to accompany the turntable. Well done Ashley Oxford branch.

26 May 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always worth talking with Richer Sounds

Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued their advice. My final call before choosing both the TV and where to buy from was to Richer Sounds to have a chat about the merits of 2 TVs. I got the opinion of the Store Manager (Kaz) and he reinforced my views to go for one over the other. No pressure was applied to make that choice and I valued his straight forward views. The decision was eventually made on price and, although not necessarily the cheapest place to buy, the candour of the staff member was enough to make my decision.

20 May 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent

Efficient, friendly service inc necessary home visit, great price, even greater product.

Only minus: we were assured the sound bar would fit on our TV table but it doesn’t. But TV and Manhattan box are bliss!

22 May 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I can not fault the staff at the Oxford…

I can not fault the staff at the Oxford branch they were very friendly helpful and professional they also knew their stuff about different tv and size etc I will recommend them to family and friends without hesitation also the manager Kass was very respectful not only to me but to his staff as well I could tell they are a very good team that work together

21 May 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful staff

Order dispatched and arrived promptly; team was really helpful even when I put the wrong order details in

21 May 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent, helpful service.

I recently made my first purchase from Richer Sounds in Oxford. The staff couldn’t have been more helpful and informative. Thank you so much to you all. You made the experience very memorable. I will certainly be back to buy more from you in future.

18 May 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good advice

Good advice, good communication and prompt service, product lives up to expectations

18 May 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Kaz was really helpful

Kaz was really helpful, guided us to the right product for what we needed instead of a more expensive option.

18 May 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

What a great experience very…

What a great experience very accommodating very helpful soughted out a wonderful hi-fi for me thank you Damian and the team at Oxford

10 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

There were no problems

There were no problems. I have always found the Oxford branch to be helpful and, above all, honest. They are happy to avoid me having a wasted journey by paying for items up front over the phone (e.g. cables) and then putting the items to one side for me to pick up. Very useful.

15 October 2025
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

A Sound Effort

Great courtesy from Damien and the other members of the team in Oxford. He had provided a selection of options for me to listen to, did not try to upsell, but respected my budget, and we were able to come to a satisfactory conclusion. I had used Richer Sounds on a previous occasion and their service was as impressive in both instances. Very reasonably priced too. 10 out of 10

11 May 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent customer service.

Very helpful, knowledgeable and attentive staff. We had a 1001 questions and they were extremely patient and went above and beyond to make sure we bought the right audio equipment that we wanted for our circumstances. We even ended up buying more than we went in for!

10 May 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

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