We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more
Company replied
I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more
Company replied
Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional... See more
Company replied
A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1. recommendation (5-star from a family member)
2. in-store demo room (Oxford UK)
3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost pair of speakers, plus a soundbar.
4. Delivery of order, efficient and on time
5. recommendation of a separate installer (Jo) for TV/soundbar/sound system, who did an excellent job.
6. The Richer Sounds operation is clearly friendly and efficient in all departments. It's a pleasure to recommend RS and spread these positive feedback comments.

Reply from Richer Sounds - Oxford
An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light discount. Kept in touch all the way with deliveries and stock levels, and topped it off with ground breaking 6 year warranties. Cant think of anything to improve upon, and will certainly recommend them 👏😀

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
Aside from having a relaxing and informed chat about all things hi fi, I was afforded a good deal on the turntable I was interested in. All very efficient and effective. Delivery was also a lot faster than expected, so all in, a great experience. Thank you Richer Sounds

Reply from Richer Sounds - Oxford
Very helpful with the product and kept informed when the delivery of my new television would be delivered.
Highly recommend

Reply from Richer Sounds - Oxford
No pressure selling.
A pleasant change to receive knowledgable,constructive advice.
We were dealt with by Kaz 10/10

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
I have bought quite a few things from Richer Sounds. My last purchase a LG TV which unfortunately developed a fault. They were very supportive in me getting a replacement, so once again top marks for price and customer support.

Reply from Richer Sounds - Oxford
Knowledgeable, helpful and no upselling. They listened to me and made suggestions suitable for my budget and needs.

Reply from Richer Sounds - Oxford
Oxford store is amazing. To be fair always has been.
The knowledge and support ive received is a rare thing and something that will ensure i come back in the future.
👍🏼

Reply from Richer Sounds - Oxford
Help and advice given by the gent that I spoke with - thank you. Price of item bought. Free delivery. Refundable insurance premium promise. Delivered the day after I ordered it. Nothing at all to moan about. Thanks to all concerned 👍

Reply from Richer Sounds - Oxford
My first Richer Sound experience was fantastic. Knowing exactly what I wanted, I could skip the store and order by phone. A helpful staff member provided all the information I needed. Three days later, I received a phone call saying the hifi was ready for collection. The collection was smooth and friendly. A knowledgeable staff member answered all my questions about hifi, especially since I’m a beginner and would love to spend a whole day there.
Regarding the Denon M41, it wasn’t bad but honestly, if I could choose again, I’d go for separate hifi panels like an amplifier, CD player and so on.
The speakers, Dali Oberon 1, were excellent. I’m very happy with them and wouldn’t change them.
I highly recommend this store in Oxford.
It was great meeting Damian or Paddy . You were served by Damian written in email but the guy in the store was Paddy.
Thanks a lot, I hope to visit again soon. But for the Marantz PM6007 to fully utilise the Dali Oberon 1, I’ll need to get a separate amplifier.

Reply from Richer Sounds - Oxford
The staff were very curteous and accommodating. The purchase process was very simple and straight forward. It was the first time, I purchased from Richer Sounds (family members have always bought from RS) and I would be happy to purchase from them in all of my future electronic purchases. They have deals (including a guarantee) that can't be beaten. Highly Recommended!

Reply from Richer Sounds - Oxford
I always go to Kaz and the Oxford branch for TV/Sound as they are truly excellent, very helpful and a genuine decent bunch of people.
They've looked after me, my family members and many friends over the years - well priced and top notch advice.

Reply from Richer Sounds - Oxford
You genuinely feel you can trust the advice given as you are dealing with experts that have a real passion and interest in Hifi.

Reply from Richer Sounds - Oxford
Always use Richer Sounds. Helpful advice. Good prices. Pleasant staff to deal with. Highly recommended.

Reply from Richer Sounds - Oxford
Good knowledge, recommendations and customer service.
We were offered a listening demo on the spot and all requirements were met

Reply from Richer Sounds - Oxford
Sorted out special order for B&W home cinema speaker stands with delivery even faster than expected.

Reply from Richer Sounds - Oxford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.