Richer Sounds - Plymouth Reviews 

2,327
•
TrustScore 5 out of 5

4.9

87-89 Exeter Street, PL4 0AH Plymouth, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... See more

Company replied

Rated 5 out of 5 stars

I have always shopped at Richer Sounds for my AV kit, so when it was time to replace our OLED TV this year, this was the first place that I looked. As always - the best selection of the latest mo... See more

Company replied

Rated 5 out of 5 stars

I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... See more

Company replied

Rated 5 out of 5 stars

I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom

  • 0333 900 0047

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,327)

24,593 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, Great Outcome

My Cyrus CD7 had given up the ghost after 25 years of service so i was looking for a replacement. I had been told by a dealer locally that the replacement - CDi had sold out completely and not available anywhere. Richer Sounds were advertising stock. I was sceptical so I called the Plymouth branch and spoke to Oana who was helpful, professional and answered my questions - took and order and communicated a delivery date. The product did turn up - earlier than promised and is now working well in the HiFi stack. I then received an email from Oana to check everything was OK. Great service is alive and living in Plymouth !

6 March 2026
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Reply from Richer Sounds - Plymouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Television

Was helped to make a decision of what was best for me, on choosing a Tv

5 March 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Above and Beyond Service

From the outset the staff at the Plymouth branch have been helpful and personable upon purchasing a number of items.
When there was a problem with a Cambridge Audio amp they went beyond strict protocal to solve the issue.
Thanks Richer Soinds

5 March 2026
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Reply from Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Best shopping experience year after year.

A staff that know the products being sold. The only shop to suggest a cheaper option if they believe it is in the customer interest. A shop that does not want just today's business they want life time customers and I am.

4 March 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Difference refunded

I bought a Hisense tv using Richer Sounds on line store and decided to collect it myself from my local store. Before collecting it a week later I noticed that it was now advertised at a cheaper price. I drew this to the assistants attention when collecting and was immediately refunded the difference. Good experience, well done.

3 March 2026
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Reply from Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Knowledge

Knowledge, helpfulness.

28 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Happy to be repeat customers

We are repeat customers to our local Richer Sounds. Why? Because of the personal service with sound knowledge and advice. You can purchase confidently knowing you are getting the best price because the company will price match.
Hopefully it will not require me to return very soon but when I do I am confident that the level of care and service will still be there. Thank you

11 February 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

The go to place for audio and visual expertise

Richer Sounds is my go to experts for all audio and television needs and I'm never disappointed. My recent upgrade of audio equipment was chosen after a lot of help in store. Nothing is too difficult for them and I now have a superb sound system. Many thanks

27 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Top notch !

Really great service from Ben , very efficient and went over and above my expectations . Plus amazingly quick delivery . Very impressed !

27 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

A big Thankyou to Jay

A big Thankyou to Jay , who kindly helped an old lady , Sort out the paying by card on line . Got there in the end with help . He was very kind and patient .

26 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The best experience 👌

I had the best experience,giving there time & experience the staff wur amazing 👏 recommend,the best music store,for sure,,regards joe

6 March 2025
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, good knowledge of products, ordered set of headphones which arrived earlier than expected.

24 February 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service….Always

Been going here for many many years. Always great customer service and helpful in every way. Will continue to shop here in years to come. Well done to the team at richer sounds

22 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Purchase of soundbar

Easy to park & visit the store. Helpful, knowledgable staff who helped me make the decision to purchase the soundbar. Always use Richer Sounds, can’t fault them

3 January 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Budget Headphones

Expert advice on budget headphones guidance given over from the sales assistant. He showed me the various options at the shop's disposal and was very helpful in finding me the right pair.

16 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I was looking for a 75 & 40inch- after…

I was looking for a 75 & 40inch- after searching online and trying to bring myself up to speed. I called Richer Sounds, was well advised and wish I had called straight away rather than waste time on the internet.

Both TV and Sounbar packages are excellent

18 February 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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