Richer Sounds - Preston Reviews 

2,929
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TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB

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Rated 5 out of 5 stars

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... See more

Company replied

Rated 5 out of 5 stars

Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... See more

Company replied

Rated 5 out of 5 stars

Great service from Howie at Richer Sounds (Preston), answered my questions and offered to check and make sure all my other equipment was compatible with the streaming unit I was looking at purchasin... See more

Company replied

Rated 5 out of 5 stars

I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,929)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

Love Richer Sounds

I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i loved the fact that I could go in to a real shop, talk to real people and try out how things sound with the music I liked to listen to. And im pleased to say that nothing has changed. This time i went to Richer Sounds in Preston. No high pressure sales. I was left to listen, till I had some questions. James was brilliant and all the staff are very knowledgeable, honest and helpful. The prices are great and products are very high quality. Ive now added a Denon DP-300F to my system. Richer Sounds are the best. I won't go anywhere else.

10 October 2026
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Reply from Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Hassle free purchase

Hassle free purchase, arrived sooner than expected.

11 October 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

WiiM Ultra

Great service from Howie at Richer Sounds (Preston), answered my questions and offered to check and make sure all my other equipment was compatible with the streaming unit I was looking at purchasing, at no point did he try and change my mind, just gave a honest opinion about the product and what was the best way to achieve it! Matched the price which was being offered during a two day sale by a well known on line retailer plus gave extra discount and arranged delivery which was free and actually arrived two days earlier (as no stock in nearest shop).
Very happy with this retailer and will always return to them as there is never a reason not to!!
Not to mention very happy with the WiiM Ultra albeit a little trickier than I thought setting it up.

7 October 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful staff

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again for my next purchase.

7 October 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent product information

Excellent product information. Professional yet friendly service. Good communication and delivery service was quick. Highly recommend these guys. Bought stuff in 90’s that still works and sounds great.

6 October 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent advice from sales team in…

Excellent advice from sales team in particularly Matt who was very friendly and helpful. Speedy delivery and received email to make sure I was happy with everything.

2 October 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Rang to check the item was in…

Rang to check the item was in stock,arrived 1 hour later, very helpful staff my marantz amp was waiting for me,and away I went,can't thank the lads enough, never used the shop before, but highly recommend the lads, they know there stuff, again thanks to all at richer sounds preston branch

1 October 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great products

Great products, great personal customer experience. Love the ‘experience room’ where you can test what your are interested in!

30 September 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The place to go

very helpful and were able to demonstrate the product

28 September 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Spot on from start to finish

Spot on from start to finish. Even replied to an Email out of hours.

28 September 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Being able to audition the Equipment in store

Being able to audition the Equipment in store.
Friendly and knowledgeable staff.
I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate the receiver it would be good to also have a CD player and Turntable connected plus two sets of speakers so that a better assessment of the equipment can be made (as in the good old days) when shops would have various items connected through a switching system.
After purchase the receiver was delivered next day and with in the delivery time window and in perfect condition. Excellent.

23 September 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very professional as usual

Very professional as usual, selling professional equipment.
I’ll always go to Richer Sounds for my hi-fi stuff, even though it is not near me.
Staff always willing to help, give advice etc.

28 September 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New LG TV with soundbar.

great staff in store very helpful when choosing new LG TV,very knowledgeable when explaining about the TV,would recommend richer sounds Preston store when purchasing electrical items,

16 September 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Friendly and helpful service at Preston…

Friendly and helpful service at Preston store. Delivery could have been improved by despatching both items at same time.
Otherwise perfect!

26 September 2026
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Reply from Richer Sounds - Preston

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Great service A+

28 August 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Engaged With the Preston branch for…

Engaged With the Preston branch for some Cambridge Audio LR X speakers. excellent service prompt safe delivery really impressed how quickly I received my order. A guy called Harrison helped me with my purchase, he was patient, efficient and supportive throughout the whole process. looking forward to my next purchase and would not hesitate in recommending them to others. Thanks for making this a great experience Harrison..

19 September 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

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