The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more
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See what reviewers are saying
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more
Company replied
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more
Company replied
We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #13 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
4.9
Excellent
3k reviews
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The time & attention provided
The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements.
I strongly recommend (& commend) the 'after sales' support...sorted out my wife's queries on our new TV set-up over the 'phone...tremendous!!!
Special shout-out for Matt on that one...
17 July 2026
Reply from Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Excellent service from Howie at the Preston store.
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundbar arrived the morning of the next day. Excellent experience and service; I will certainly recommend the store to others.
16 July 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
We wanted a particular TV from Richer…
We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two days later and works fine.
13 July 2026
Reply from Richer Sounds - Preston
Thank you for your wonderful feedback
Called into my local store for advice
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at home I emailed him as discussed and got his answer and product recommendation nigh on instantly!
Excellent service and the new setup is working well.
13 July 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Large TV purchase
Large TV purchase. Good advice over several weeks.
Decided on yourselves after much thought as to vendor, model, recycling, price. Convenient to swop over the old tv to recycle and new to purchase with help provided by store. All good. Thank You.
13 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Easy to use website
Easy to use website. I called the Preston store to get some advice before making the purchase and that was a good experience too
10 July 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
It was very easy to order instore…
It was very easy to order instore Preston. And I brought my tv that had a software problem and they mended it in shop also I wasn’t without tv they sent my new 65 inch lg the next day and it arrived in the morning could not ask or expect a better service really happy with richer sounds
9 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
The staff are extremely helpful and…
The staff are extremely helpful and knowledgeable. i would recommend shopping at Richer Sounds Preston to anyone.
9 July 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Customer Service
We had a fairly good idea of what we wanted when we visited Richer Sounds about an upgrade to our tv. It was great to actually visit the store and discuss our options with a knowledgeable person for a change. Makes a change from the online options you get nowadays!
Thanks for a great service overall, including a personal touch to arrange collection, and a little set up advice for our new OLED television!
2 July 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service!
3 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds No 1
My tv stopped working so I contacted customer service and they said it wasn’t worth fixing so I got 10% off the price of the tv for every year I’d had it. So I still had enough money left to put towards a new tv which was in the VIP sale. Worked out as an absolute bargain. The staff at Richer sounds Preston took the order for my new tv and it was delivered to me the next day. Thank you Harrison and Matt at that branch more than helpful all the way. And Ilias at customer service too. Me now am a happy happy Customer and I always am after dealing with Richer Sounds.Need I say more I could but I’d be writing for a week
2 July 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
All the guys at Richie sounds was…
All the guys at Richie sounds was absolutely brilliant and so helpful when I went in to buy my tv. They had loads of time for me and to go through the options which were best suited for me. I would definitely recommend them. 100%. I will be definitely going back. Thank you Richie sounds. 10/10.
30 June 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly helpful staff
Friendly helpful staff. This is difficult because I know they can’t stock everything. Wanted an internet/DAB radio, had to order one and have it delivered to home to try, with the option to return/exchange it if I wasn’t happy. There were a couple of units I would have liked to compare but that wasn’t an option in store. As it happens I was happy with my first choice, so happy days.
29 June 2026
Reply from Richer Sounds - Preston
Thank you for the helpful feedback, we're really glad that you are happy with the unit you bought but will of course review the store display demonstration options for the range in question in light of your experience.
The Customer Experience team
Props for Preston…
Called into Preston at Xmas for advice on a video projector. Explained I wouldn't be buying for 6 months but still got a great deal of personal advice. Emailed recently to see if there was a newer or better option and was reassured that the model Id originally fancied was still the class leader. Agreed to buy it and was given a discount (unexpectedly) since I was still some weeks from moving into my new house.
26 June 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really helpful great advice always…
Really helpful great advice always recommend buying from richer sounds great quality products
14 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
23 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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