Richer Sounds - Preston Reviews 

2,834
TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB


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Rated 5 out of 5 stars

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more

Company replied

Rated 5 out of 5 stars

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more

Company replied

Rated 5 out of 5 stars

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more

Company replied

Rated 5 out of 5 stars

We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,834)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgable Staff

As per usual, the staff in Preston we're knowledgable and sold me what was the best tv for my needs.
I went to buy the LG G5 but left with the LG C5 as it was more suitable for what i needed and saved me over £800.

26 May 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service with expert knowledge.

Great service with expert knowledge.
I explained what I wanted, got some good recommendations from Matt in Preston. My choice was set up in the listening room and there was no pressure to decide quickly.

20 May 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent knowledgeable service

Excellent knowledgeable service. Tv arrived as promised. All good.

24 May 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

These guys in Preston really go above &…

These guys in Preston really go above & beyond with great knowledge & advice extremely helpful & nothing is to much to ask with the guys in the shop I’ll definitely be using them in the future & would highly recommend them to anyone

20 May 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Cannot improve on the best.

Over the years we have always purchased our TV's from you. Richer Sounds give excellent service with good after sales service.
Excellent delivery service too keeping us up to date with delivery time.

11 May 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Attentive staff always looking to help…

Attentive staff always looking to help you with getting the right equipment and at a good price.
My first place of call when it comes to buying AV equipment

10 May 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service. The manager came out to give us advice on the surround sound system and provided different options to suit our budget. Also recommended an all in on one soundbar that was in the clearance for another room, and it is great too. Staff and service were excellent overall, and the cinema system was delivered on time. It's now set up and is working really well. A huge improvement on what was there before.

10 May 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Brilliant advice & service

The staff couldn’t have been more helpful. James gave us great advice on choosing the best sound system, set it up for us to experience and even drew us a wiring diagram to help us set it up at home. He even tested our old record player for us. Superb advice and customer service. Thank you!

7 May 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Absolutely the best

After experiencing Richer Sounds sales expertise on our last purchase, when we needed a TV for my elderly mum, I knew there was nowhere else to go for the best sales service and advice than Richer Sounds Preston. Their knowledge, advice, before & after sales service and their genuine wish for a positive customer experience is refreshingly different from experiences in other larger mainstream stores. Pay Richer Sounds a visit….. you won’t be disappointed.

6 May 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful and knowledgeable staff

I visited the Preston shop and appreciated seeing actual TVs and the help offered by Matt. Speedy delivery when I ordered online.

Thanks

22 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

wide choice

wide choice and price range. Found just what I was looking for. Delivery was fast. Would recommend A+

5 May 2026
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Reply from Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Richer Sounds, Preston, are sound. !

We went into Richer Sounds, Preston, looking for advice on TV soundbars. Matt was fantastic, courteous & patient. We were looking primarily for tv soundbars experience but also some separate music experience. We knew nothing about soundbars. Matt explained the different options and demo’d them all. We were delighted to buy two Polk Signa 2 soundbars. These were dead easy to set up at home and give us fantastic sound at an unexpectedly affordable price point. We will definitely return for future picture or music tech and we would fully recommend Matt & the team at Richer Sounds, Preston, without reservation. Thanks Matt 👍.

2 May 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I went into Richer sounds looking for a…

I went into Richer sounds looking for a set of speakers for my hifi system. I was given excellent advice on what to buy and did so , and am now enjoying my new sound system thanks to the Richer Sounds team who gave me such expert advice. I will be back again in the future for my next project.

2 May 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic service....extremely…

Fantastic service....extremely informative...Howie was just amazing ....patient....knowledgeable...and sorted exactly what we needed ....would recommend any time

30 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

It was completely effortless and of course cheaper

It was completely effortless!
I went to Curry's for the same TV they told me I couldn't have a delivery on a Saturday! I had to pay delivery with 5 year Guarantee for £300
I got my money back and started my search on the internet! I can show you both receipts!
I found Richer sound, within 15 minutes I bought my TV £400 cheaper, The sales assistant in the Preston store was amazing on the phone, I also got a projector free of charge, delivery FOC the next day which was a Saturday when I wasn't working, 5 year guarantee FOC! I wont shop anywhere else again! Thanks so much

1 May 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

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