Richer Sounds - Preston Reviews 

2,834
TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB


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Rated 5 out of 5 stars

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more

Company replied

Rated 5 out of 5 stars

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more

Company replied

Rated 5 out of 5 stars

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more

Company replied

Rated 5 out of 5 stars

We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,834)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service all round

Staff was amazingly nice and helpful, price was very good, love the 6 year warranty and finally delivery service was 2nd to none

8 June 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy over the phone ordering and good…

Easy over the phone ordering and good price. Delivery in 6 days with 6 year warranty. What's not to like?

6 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Sound guys

Sound guys, very helpful. Would recommend highly.

4 June 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Wiim amp and kef ci200qr

Matt at the preston branch very helpful guy.

Bought the wiim ultra amp and 4 x kef ci200qr cieling speakers and really happy with the way it sounds.

Could not beat them on price.

6 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Great service and pre sales support

Great service and pre sales support, would shop with them again. 1 star deducted for missing that a lead was needed to connect the sub woofer to the amp.

1 June 2026
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Reply from Richer Sounds - Preston

Thanks for the overall positive feedback, especially concerning the initial phase of your experience. I’m sorry we missed the need for a cable however I’ll raise this as a training point with the team.

If you need any further help getting everything set up, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. The 2 week trial on purchased equipment was particularly useful as we ended up with just what we wanted.

4 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fast delivery and an amazing TV

Fast delivery and an amazing TV! Thanks.

4 June 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A big thank you for all your patience &…

A big thank you for all your patience & help.
After two abortive attempts at trying to connect Bluetooth speakers to my Pro-Ject E1 BT turntable finally found speakers which connected easily. These speakers are Ruark MR1 MK3 and the sound is everything & more than expected from such small speakers!
I returned/exchanged the speakers three times without any hassle or fuss. I honestly believe no other company would have given such great service and once again thank you so much Howie and staff for all their assistance.
Highly recommend Richer Sounds Preston.

6 June 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

New TV

We have just had our new TV delivered and are very pleased with it. Having used Richer Sounds before, we were happy to buy from them again and finalise exactly what we wanted. Helpful staff in the shop and no problems with anything - from ordering to delivery.

3 June 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best service

Your manager is very definitely the most helpful, considerate, patient and customer orientated person a prospective customer could ever hope to have.
We had an idea of what TV we needed to replace one bought from the Preston shop eight year’s previously.

2 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Quality service

Helpful member of staff giving good advice. Speedy, next day delivery of amplifier.

3 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I have dealt with Richer Sounds for a…

I have dealt with Richer Sounds for a few years now, The quality of service and Knowledge of their products is second to none. I am very confident that you won't get a better deal anywhere else.

2 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

A1 EXPERIENCE

THE SERVICE WAS A1 AS USUAL. ORDERING WAS STRAIGHT FORWARD ON THE PHONE AND DELIVERY WAS ON TIME.

28 May 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Keen pricing on great products but on top of that super helpful and knowledgeable staff.

28 May 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Good

Good, honest advice whilst deciding which TV to buy, no pressure to buy additional products. Excellent warranty.

27 May 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds review

Matt from Richer Sounds in Preston was very knowledgeable and polite. He also gave me further discount on the product I ended up buying. I have purchased products from other retailers before and the level of service from Richer Sounds is better than the others

28 May 2026
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Reply from Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service at the Preston branch.

I spoke to someone at the Preston office, I think he was called Matt. I told him what I was after and we had a video call so he could see the space where the TV was going. After asking all the right questions, he recommended a product to me and it arrived the next day. He was polite, friendly, knowledgeable and helpful. I’m very happy with my new TV and will use Richer Sounds from now on, as they provide a 6 year guarantee.

26 May 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Harrison and his colleague were…

Harrison and his colleague were extremely helpful with information about two models we were looking at, which helped us decide on which one to buy.

26 May 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

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