Richer Sounds - Preston Reviews 

2,837
TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB


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Rated 5 out of 5 stars

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more

Company replied

Rated 5 out of 5 stars

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more

Company replied

Rated 5 out of 5 stars

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more

Company replied

Rated 5 out of 5 stars

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,837)

23,408 reviews in the last 12 months

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Rated 5 out of 5 stars

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 April 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 March 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 March 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 3 out of 5 stars

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 March 2026
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Reply from Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 April 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 March 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 March 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 March 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 March 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 March 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 March 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 March 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Felt great to be kept up-to-date on…

Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

19 March 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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