Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more
Company replied
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Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more
Company replied
The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more
Company replied
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more
Company replied
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 Church Street, PR1 3BQ, Preston, United Kingdom
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Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

Reply from Richer Sounds - Preston
I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

Reply from Richer Sounds - Preston
I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

Reply from Richer Sounds - Preston
Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

Reply from Richer Sounds - Preston
Delivery exactly as required and television first class

Reply from Richer Sounds - Preston
Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

Reply from Richer Sounds - Preston
I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

Reply from Richer Sounds - Preston
Great advice with excellent customer service 👍 super fast delivery too

Reply from Richer Sounds - Preston
Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

Reply from Richer Sounds - Preston
I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

Reply from Richer Sounds - Preston
Shop staff very responsive and helpful. Very competitive product price and rapid (next day) delivery.

Reply from Richer Sounds - Preston
Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

Reply from Richer Sounds - Preston
Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

Reply from Richer Sounds - Preston
My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

Reply from Richer Sounds - Preston
Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

Reply from Richer Sounds - Preston
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