Richer Sounds - Sheffield Reviews 

1,929
TrustScore 5 out of 5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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Rated 5 out of 5 stars

Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely th... See more

Company replied

Rated 5 out of 5 stars

Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... See more

Company replied

Rated 5 out of 5 stars

I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 130 Whitham Road, S10 2SR, Sheffield, United Kingdom

  • 0333 900 0034

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,929)

23,626 reviews in the last 12 months

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Rated 5 out of 5 stars

As always excellent service

As always excellent service, wonderful customer care and great product knowledge from the team in Sheffield. Thanks for making my purchase happen so easy.

30 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

As always, perfect

As always, the service was perfect. Thanks Oli!

30 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly,Knowledgeable and Efficient.

Served by Olli in a very friendly manner.
He had good knowledge of the products we were buying. Delivery was arranged at a time to suit us, again very efficiently.

30 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful

Very helpful, speakers sound lovely.

30 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent support and advice in store

Excellent support and advice in store, followed by an exceptionally quick delivery after placing an online order.

29 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great Customer service from Geoff

Geoff was really accommodating with myself and my odd-ball 70's speaker I brought into the store to fix up with a mini hi-Fi system.

29 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Professional and friendly

Professional, knowledgeable and friendly excellent service that I would recommend to anyone.

29 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Spoke to David ref new TV

Spoke to David ref new TV, very helpful & also helped by taking TV to car, have always bought from Richer Sounds since moving to this area 15 yrs ago, never had any problems, great staff.
Many thanks
R Grubb

28 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Just called in for a stylus.

Always ready to give knowledgeable advice on hifi and TVs. Without pushing sales . That's why I shop there .

28 January 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly and knowledgeable.

Friendly and knowledgeable.

Item arrived a few days later. Very happy with the service I received

28 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Product knowledge by sales advisor- his…

Product knowledge by sales advisor- his patience and understanding of our needs. We bought the TV - our second from the same store within 6 weeks - one TV for a bedroom, the other for the living room. Delighted with the service and price for both

26 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Personal helpful service

Personal helpful service, at a competitive price. It's so much easier to buy from Richer Sound than online retailers.

26 January 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Outstanding

Richer Sounds a Company who we haven’t used before . So helpful , knowledgeable. We cannot recommend them highly enough . Quality products with outstanding support .

25 January 2026
Rated 5 out of 5 stars

Plucking up courage

I've been trying to pluck up the courage to purchase a replacement for my cassette player broken over 50 years ago. I've asked around and people couldn't believe I still had cassettes, many which had been recorded by a good friend. I needn't have worried. I was treated with respect and even interest. My visit to the shop was absolutely first class. I'm so happy with the performance of the player. Thank you Richer Sounds. Highly recommended.

24 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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