Richer Sounds - Stockport Reviews 

2,441
TrustScore 5 out of 5

4.9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Rated 5 out of 5 stars

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more

Company replied

Rated 5 out of 5 stars

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... See more

Company replied

Rated 5 out of 5 stars

Warmly greeted and very helpful from the start. I needed an updated tv which had to be able to fit in a cabinet and we spent a bit of time sorting something suitable , I came away happy with my choice... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... See more

Company replied


Company details

  1. #6 of 40 best companies in Hi-fi shop
  2. #11 of 188 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom

  • 0333 900 0022

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,441)

24,861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful staff at Stockport when…

Really helpful staff at Stockport when my Tv stopped working when I needed a replacement they went out of their way to be as helpful as possible and it’s much appreciated.

22 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The information was very good and the…

The information was very good and the tv was delivered next day and was in perfect condition thanks will carry on using Richer Sounds. Many thanks to the staff

12 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful service

Very helpful service. I called to enquire about the product I was looking at and following a discussion which covered several points, not to mention a price reduction from the advertised price, I placed my order. This arrived ahead of the scheduled delivery time and I am extremely happy with the product.

20 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Store collection.

Store collection.
Great service at the Stockport branch and a competitive price.

15 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Stockport Richer Sounds were wonderful

I bought a denon midi system and a few days later wanted to upgrade and the process was so easy with staff at Stockport Richer Sounds esp Tom. I will use them again in preference to other outlets.
Thanks

13 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

They were very informative And helpful

They were very informative And helpful. I eventually decided to purchase an LG C5 TV. I find it very easy to search for programs & access apps & to stream my favourite movies etc I would highly recommend many thanks richer sounds Stockpot

13 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Had to wait a while for the productOverall good service

Had to wait a while for the product. Had to ring shop 3 times enquiring.
Good service overall

12 June 2026
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Reply from Richer Sounds - Stockport

Thanks for taking the time to leave your review although I’m sorry you had to wait longer than expected and needed to chase things up which is not ideal. It’s good to hear the service overall was still positive, but of course we’ll share your feedback with the store to review where we could have improved.

Many thanks
Customer Experience Team

Rated 5 out of 5 stars

We called in to buy a soundbar

We called in to buy a soundbar, item wasn't in stock in the store. The member of staff, said it could be delivered next day to our house free of charge and then we asked a question about our cable needs and the member of staff again answered this question with promptly and efficiently.

11 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great prices

Great prices, advice, really helpful and carried out to the car.

11 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

First class service

Clear website. Good communication when I wanted to collect my tv. Carried the tv to my car for me. All round a first class service. Thank you.

8 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Go the extra mile

Very helpful, knowledgeable staff. Also willing to look at alternative providers and what they were offering - but I stayed with Richer Sounds because of the personal service (and great 6 year guarantee).

5 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice and service

Knowledgeable, helpful advice in store followed by prompt delivery. What was even better is that the first TV delivered was damaged, but it was replaced the next day. Excellent service, thank you.

7 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful, patient and listened to what was important to me in choosing a TV. Three visits and discussions.

6 June 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff. I needed to discuss my purchase which I could not do if I bought online. It is much better to talk to someone when buying something technical. This is lost with online shopping. Also, the price was no more than buying online.

4 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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