Richer Sounds - Swiss Cottage Reviews 

Very pleased with the helpful service which I received at the Swiss Cottage branch, when buying a new turntable.

Grateful to Oli and Phillip for their outstanding customer support. We bought a projector based on wrong measurements, and they were fantastic in helping us find an alternative and making the exchange very smooth. We've been shopping at Richer Sounds Swiss Cottage for 12+ years for their great customer service!

Although a quiet store, the manager listened to my needs, knowledgeable about products, able to provide relevant information, so I could make a decision that im very happy with and sounds great. They even did a price comparison and offered the same equipment id seen elsewhere at a cheaper price! 👍

I recently upgraded my hi-fi set up (new speakers, amplifier, and CD player) and booked a demonstration at the demo room at Richer Sounds in Swiss Cottage. I couldn’t be happier with the service I received. The team was absolutely fantastic and incredibly helpful. It’s been my second visit there, and each time I was impressed by the highly professional, knowledgeable, and friendly staff there. Especially Andre went above and beyond when he prepared three different pairs of speakers and two different amplifiers for me to listen to. His excellent advice, patience, and super friendly manner helped me to make an informed buying decision, not to mention the unbeatable discount I got during the Black Friday event. I thoroughly enjoyed this shopping experience and I am very happy with my purchase. I can’t recommend this place and the team highly enough. This will be my go-to address for everything hi-fi for the years to come. Well done to Andre and the team at Richer Sounds in Swiss Cottage!

Very helpful staff with good quality Hifi products.

Very helpful and friendly advice from Filip at Swiss Cottage.
Really made it worthwhile going into the store to speak to a human.

Great products at best available prices along with exceptional customer service.

Excellent personal advice from knowledgeable staff. Olly in the Swiss Cottage branch was particularly helpful. They even carried out all the equipment to my car.

The Swiss Cottage Branch Manager very helpful in giving detailed explanations on the ultra bar was out of stock but Filip managed to source it from other branch keep it up

Easy company to deal with helpful and good communication.

Outstanding experience from start to finish...

These guys are pros!

Filip guided me through my purchase decision every step of the way.

Couldn't recommend them enough!

Knowledgeable and friendly staff. Oli in particular was extremely helpful in explaining things and locating the exact turntable I wanted. So a well-deserved 5 stars. Majority on the other hand would get only 1 star for providing the turntable without the drive belt attached. But Richer Sounds came to the rescue and sorted it out with their after-sales service. A good reason to buy in person and not online.

Store manager Filip was very helpful and assisted me in choosing between several systems. He explained delivery options and also explained how to set up the product.

Oli is so damn helpful all round

Staff are all very friendly and helpful!

I am always very happy with my purchases from your stores due to the fact that I am very aware of the high levels of customer service which, is very much appreciated.

Great advice for my garden sound system with speakers I was told 3-5 days and cam next day. What a service thank you

Great staff very helpful staff ,glad to spend time with you and not trying to upsell and very knowledgeable of what they do great company to buy from had a few products over the last year from them

I was recommended to Richer sounds needed a tv sales guy very helpful and professional on the phone so purchased the tv