Richer Sounds - Swiss Cottage Reviews 

amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from

I spent some time on the phone with Omar. I was interested in purchasing a television, but I had a few questions.

I’ve seldom encountered such fantastic customer service. Omar was knowledgeable, professional, yet friendly, and he went out of his way to be helpful. Throughout, I didn’t feel rushed, but he was quick to answer my questions and process the transaction.

Richer Sounds' competitive pricing, solid reputation, and excellent customer service convinced me to buy from a great British company rather than an online American giant that doesn’t pay taxes. That felt good.

The service and knowledge of people in the store. This is the 4th time I have been back there buying new equipment.

I’ve been going to Richer sounds for a few years now, and I always find I get a good deal. Even if I shop around I always get the best deal from them.Free delivery on TVs for example, I can’t think of anything negative. Ive always had a positive experience dealing with them.

Awesome service and the warranty is a stress free worry

good service, great product. competitive price

Omar at the swiss cottage branch was amazing, from start to finish giving sound advise on options. Almost my setup the of system is complete. Many thanks for all your support mate. Greatly appreciated.

Friendly and informative, Staff
Very good.

Knowledgeable staff, good selection of products backed by six year warranty, quick delivery, great prices. Very happy.

I placed my order by phone which was quickly answered. The gentleman with whom I spoke was charming and hugely helpful and enthusiastic re the quality of the radio which I was odering. In short----a superb service.

Everyone I spoke to at Richer Sounds (Filip, Paul) were knowledgeable about their products and helped me form a decision about the most suitable headphones I should purchase for my purposes. They explained and helped me with the ordering process and I was very grateful for their input.

First class service and everyone contacted being helpful

From my initial enquiry, the staff were extremely helpful, giving sensible and informed advice with no hard sell at all. Part of my order took a day or so longer than expected to be delivered from another store (DPD let them down!) but staff were responsive in chasing this up and called me when the order had arrived and it was ready for collection.

Great team, easy to navigate website, purchasing was easy. Follow up emails and delivery notifications were great, even when changing delivery method soon after ordering. Pricing is the extremely competitive and would choose them over digital shops all the time

They were so clear, straightforward and efficient. Explained everything and offered assistance

A faultless transaction, all staff concerned were knowledgeable, courteous and helpful.

Good price, great speedy service and a follow up call a few days after by Ollie to check all good.

Excellent service
Great advice
Friendly staff - eg Omar
Helpful store manager - Filip
I made a large order - no problem getting refunds for items that were not needed
Also prompt refund for any price matches.
Highly recommended

Great personal service and so good to be spoken to about electronics and understand what they’re talking about and giving honest true answers. Highly recommend