I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... See more
Company replied
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See what reviewers are saying
Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... See more
Company replied
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... See more
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My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7k reviews
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Excellent customer service
Stuart was brilliant and helped me thorough the whole process.
2 March 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Useless
This was the second time we have ordered a simple Gift certificate. Even opting to use a different store.
And once again we have waited weeks for it's arrival, missing the event the gift was intended for.
Never again with this company
24 February 2026
Reply from Richer Sounds - Telesales
I was obviously concerned to read your feedback and that we appear to have got something as simple as a gift voucher wrong on more than one occasion. Please accept my sincere apologies.
So that I can investigate asap, please could you get in touch with me? I've tried to call you on the number we hold on file with no success, so have sent you an e-mail..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon
Tom Griffiths
Head of Customer Experience
Richer Sounds
Birthday present for Son - superb
Price was excellent and delivered as expected - speaking to a real person on the phone is a real treat - gold stars all round
19 February 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Speaking with someone who understands…
Speaking with someone who understands the business and products. Very smooth process which included an offer to include quicker delivery at no extra cost. This showed an understanding of customer service plus the ability and authority to make and take decisions.
23 February 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Richer sounds was very help in changing…
Richer sounds was very help in changing my new lg g5 tv. Thanks
22 February 2026
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service from Paddy…
Excellent customer service from Paddy who was extremely helpful throughout. Unfortunately my initial TV was damaged during transit. Paddy explained all the available options and ensured a resolution for customer satisfaction. A unit was quickly shipped out and the other collected. All very efficient and helpful service. Long warranties and top tier customer service both strong reasons to buy from Richer Sounds.
6 January 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff
Knowledgeable staff, speedy delivery, competitive pricing... what's not to like?
20 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
To broke but got a decent replacement and a credit towards the new purchase
To broke but got a decent replacement
19 February 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service from Ste & Jeff
Excellent customer service from Ste and Jef at Richer Sounds. Both were professional, helpful, and quick to resolve everything for me. Really appreciate how smoothly they handled things - Great experience overall.
13 February 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Fantastic value for money and brilliant customer service
I bought a Yamaha AC receiver and signed up to Richer Sounds VIP account to avail myself of £10 off first order. When I went through to payment it didn’t show £10 VIP membership discount. I contacted customer services and spoke to Geoff. Geoff was friendly and sorted it out immediately sending me a link to pay with the £10 off. The Yamaha receiver was the cheapest I could find and it’s absolutely brilliant. I put my Pro- ject record deck and 5 wired speakers through it. I’m 64 so I’m now going down memory lane playing my vinyl records… fantastic- would highly recommend it and Richer sounds.
19 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Always friendly and ready to explain…
Always friendly and ready to explain differences between products and help you make the right decision.
18 February 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Cello small TV arrived the next…
The Cello small TV arrived the next day. easy to set up.
Very good service thank you
18 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Great customer service and very helpful…
Great customer service and very helpful and delivery on time
16 February 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful friendly sales assistant
Helpful friendly sales assistant, went above and beyond to secure the item I wanted. Item arrived quickly and I love it.
16 February 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Bricks and mortar service, but internet prices
The telephone sales person was knowledgeable and inspired confidence that I was dealing with a real company that knows its business. The fact that they were as good as their word and beat a remarkably good internet price I had seen via Which? genuinely surprised me. Delivery was spot on.
7 February 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Great advice before sale and after…
Great advice before sale and after delivery, spoke to John - very helpful
19 February 2026
Unprompted review
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and value
Great service and value
We needed to replace our TV and were offered an excellent deal through Richer Sounds with quick and efficient delivery. Thanks!
10 February 2026
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
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