I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... See more
Company replied
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See what reviewers are saying
Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... See more
Company replied
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... See more
Company replied
My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7k reviews
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What can you say against Richer Sounds?
What can you say against Richer Sounds?
A great range of Hi-Fi products at the best prices and best guarantee available.
Super quick delivery that was unexpected.
New amp installed and working beautifully.
29 January 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
A bit longer to order, but I like the ethos
Being a non-phone user it took a bit of an email exchange to order what I needed, but the customer service agent was very helpful.
And the order took longer to arrive than if I'd have ordered it off 'the other place'.
I was a little surprised that there was no Richer Sounds bumpf in the box when the item arrived, so it looked like perhaps it was drop-shipped?
But I like the ethos of the company, so that's why I like to buy from them.
11 February 2026
Great price and service fast delivery…
Great price and service fast delivery as well what more do you need
10 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Perfect experience.
My problem was with a head phone system which failed. Richer Sounds replaced the whole system under warranty, arranged for the old one to be collected and delivered a new one at the same time. All in all a very satisfactory result.
8 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Contacted telesales for product advice…
Contacted telesales for product advice and they sorted out my transaction for me with very quick response time on a Sunday. Happy with my purchase which arrived in 2 working days with standard delivery. Great service.
8 February 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Excellent customer service
My call to the sales team was answered promptly and subsequent discussion was very professional, resulting in an immediate purchase of a new TV.
31 January 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
5 star from start to finish …
Easy to order online good price and quick delivery Exactly what I wanted
2 February 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
Excellent company
Excellent company. Only one I go to for all my music hifi equipment. Fantastic customer service through the phone. Excellent delivery time as well. Top quality company.
2 February 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Easy Peary.
2 February 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Speed of delivery was exceptional…
The Speed of delivery was exceptional and the product was as good as I had thoyught together with a good price.
2 February 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Very helpful indeed
Very helpful indeed. I’ve gone to Richer sounds before because of this. I spoke to somebody on the phone that guided me towards what equipment to buy and narrowed things down to 3 products first me to pick from. It all turned up next day and I love it all
2 February 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and expert knowledge.
Great service and expert knowledge.
Great price on products as well
31 January 2026
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Best customer service
Best customer service, v patient, knowledgeable and efficient. Arrived the next day !
1 February 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Tele sales chap was very friendly
Tele sales chap was very friendly, informative and polite. Start to finish of my ordering was quick painless and very easy. Thankyou
30 January 2026
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Sales agent was knowledgeable and…
Sales agent was knowledgeable and helpful. Product arrived when promised.
28 January 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
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