Richer Sounds - Watford Reviews 1,593

TrustScore 5 out of 5

4.9

117C St Albans Road, WD17 1RD Watford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Overall, a very positive experience. Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right vol... See more

Company replied

Rated 5 out of 5 stars

We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we... See more

Company replied

Rated 5 out of 5 stars

Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.

Company replied

Rated 5 out of 5 stars

Richer Sounds legendary "Beat the lowest of the low" price was called to book. And I got that and more as I am already registered as a V.I.P member on their customer lists. And the sales staff especia... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #13 of 195 best companies in Electronics store
  3. #5 of 50 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 117C St Albans Road, WD17 1RD, Watford, United Kingdom

  • 0333 900 0037

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Overall

Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.

2 May 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great customer service!!

We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.

25 April 2026
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Reply from Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent store experience

Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.

27 April 2026
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou

18 April 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The right product from the right people

The right product, sold by real people that know what they are doing. I should have gone here first (first TV failed, bought from a Tesco partner supplier 180 miles from home - what a faff!)

17 April 2026
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Reply from Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

The guys at Watford were excellent, however ...

The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.

24 April 2026
Rated 5 out of 5 stars

Having had my to for only 9months it…

Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful

23 April 2026
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Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Expert Advice and very good price



Visited your Watford shop to buy new TV and sound bar. Was helped by a very knowledgeable lady (Anca) who was really helpful.
Great advice and goodst at good price
Would recommend.

21 April 2026
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Reply from Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds Watford World class team!

I’ve been shopping with Richer Sounds Watford branch for over twenty years and buy pretty much all my entertainment products from them due to the amazing service I receive every single visit.

20 April 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service at Watford Richer…

Excellent service at Watford Richer Sounds.
Always really helpful over the phone.
Fast dispatch, and goods received with DPD (the best courier).

16 April 2026
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Reply from Richer Sounds - Watford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I had reason to call twice prior to my…

I had reason to call twice prior to my purchase and found both people I spoke to most helpful and eager to please. Their advise was honest and made me want to visit to purchase from this location.

28 March 2026
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Reply from Richer Sounds - Watford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Best service

Always a great service and a pleasure to purchase from their Watford branch.
Wouldn’t go anywhere else .

14 April 2026
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Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Heather from the Watford store went…

Heather from the Watford store went above and beyond to source the last Morantz Stereo 70s from all of the Richer Sounds stores.
I received my amp the next day from the Bristol store.
I cannot thank her enough

13 April 2026
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Reply from Richer Sounds - Watford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Have been a Richer sounds customer for…

Have been a Richer sounds customer for over 20 years and service and prices are always excellent.
Lloyd from the Watford store was really helpful and friendly when I collected our TV.
Keep up the good work Richer Sounds!

10 April 2026
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Reply from Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

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