I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more
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Easy to order on line - easy to collect next day (first time in decades of shopping with you in Watford I was able to park almost outside! Not that I think that was down to you!) and Anca in the shop... See more
Company replied
Having purchased at TV last week from your Watford shop, your staff were excellent. Advice and support was first class. Thank you. Carol and Alan Rose.
Company replied
Sami and co very knowledgeable and helpful A good experience So much better than going to Currys And they beat the price match promise unlike Currys so.all in all a good experience
Company replied
Company details
- #6 of 39 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
117C St Albans Road, WD17 1RD, Watford, United Kingdom
- 0333 900 0037
4.9
Excellent
2k reviews
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Great Service as Usual
Heather as always was amazing. She and the team always offer good, practical advice and great value for money.
25 May 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
I have used R/S for many years
I have used R/S for many years, sothat means you are good trustworthy people who know about their products.
My new CD player sounds great, it is playing through a Cambridge amp and Celestion ditton speakers.
Why 4 not 5 stars? The remote seems not to work properly, it will not eject the played disc. No biggy….i press the stop button on the player itself.
22 May 2026
Reply from Richer Sounds - Watford
Thank you for taking the time to leave us a review, and for your custom over the years of course. It's good to hear the new CD player is sounding good but I'm sorry there is a problem with the remote, which I appreciate is frustrating.
I will arrange for the store team to get in touch and help resolve that aspect, and if you need any further help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sami was friendly and helpful
Sami was friendly and helpful. Talked various options through and managed to get me a little discount on the web-price too. Delivery was really quick and am very happy with my new sound system. will be back soon for upgrades.
21 May 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Wonderful staff and service
After my order, I was contacted by Heather at Richer Sounds who explained when I could collect my hifi components and where I could park. When in the store we had a great conversation and was directed to a loading bay in front of the store and the store manager brought the packages out and placed them in my car. What an excellent and human service!
20 May 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Excellent customer service from Anca
Excellent customer service from Anca. Friendly, professional and a joy to deal with. She actually listened to me and made the whole experience a good one. Highly recommend 👌
19 May 2026
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Efficient & Bradley was great.
19 May 2026
Reply from Richer Sounds - Watford
Thank you for your wonderful feedback
Great!
Courteous, patient, knowledgeable, likeable staff. Swift standard delivery. Great service all around and excellent prices!
18 May 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Watford
Thank you for your 5 star review, it’s lovely to read your comments.
Anca was superb
Anca was superb
Listened to me beforehand and good advice
Bought what I wanted and will be coming back soon to buy amp and speakers from Anca
Thank you
18 May 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Processed my purchase professionally.
15 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful service and advice from RS…
Helpful service and advice from RS staff in-store and over the phone. Incredibly speedy and efficient delivery. Excellent product. Very happy.
15 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
I'm a bit of a vintage audio nut
I'm a bit of a vintage audio nut, but Richer Sounds have been my go-to supplier of new hifi for more years than I care to remember. Always excellent service and good prices (especially if you join their VIP club).
13 June 2025
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and knowledge
Excellent customer service and end to end service from inquiry right through to delivery of our new TV.
11 May 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Overall
Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.
2 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
They spoke well on the replacement hi…
They spoke well on the replacement hi fi I was looking for and had the very machine I needed then carried it out to my car
29 April 2026
Reply from Richer Sounds - Watford
Thank you for your review, I'm pleased the store colleagues helped find the right replacement system for you, and assisted in getting the goods to your vehicle. We are always trying to improve continually, so hopefully next time you visit us we will be able to obtain a full five star review.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service!!
We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.
25 April 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent store experience
Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.
27 April 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
Helpful
Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou
18 April 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
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