Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... See more
Company replied
Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones. After a brief listen I ordered for... See more
Company replied
I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more
Company replied
Company details
- #6 of 40 best companies in Hi-fi shop
- #12 of 188 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
117C St Albans Road, WD17 1RD, Watford, United Kingdom
- 0333 900 0037
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Knowledgeable staff. Easy to deal with. They are quite happy to recommend the right deal not the most expensive one. Been a customer for over 20 years and will keep coming back.
30 May 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Superb Service!!
I telephoned to place my order as I wanted to confirm delivery date. I spoke to a lovely lady called Heather. We discussed product and price. I explained the record player was for my husbands birthday and delivery was important. She offered me named delivery which was so appreciated. The item arrived on the designated date! Thank you Heather.
26 May 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Payment portal not working
I was on the phone for 25 mins whilst the shop assistant tried to get the portal to take payment to work. Very upset to be badgered on the phone by you to amend feedback.
Yes , I did complete a purchase by card payment over the phone in the normal way. So your reply is false.
I would give no stars if I could.
26 May 2026
Reply from Richer Sounds - Watford
I was genuinely concerned to read your feedback and have since listened back to the call to understand what happened. While the secure payment link itself was only a small part of the conversation, it’s clear the call became longer than it needed to be due to how our payment options were explained.
We don’t take card payments over the phone for security reasons as a rule, to help protect both our customers and our business from fraud, but we should have explained the alternatives much more clearly. When the link wasn’t working smoothly, an alternative option such as bank transfer should also have been offered at that point.
I’ve shared my feedback with the store manager and team, and asked our Operations team to follow up with further training with the colleague involved to make sure situations like this are handled far better going forward.
I understand you were able to successfully complete your purchase in the end, and that an exception on the phone payment was made in a bid to help resolve things. We did try to follow up by phone solely to apologise and try and put things right, but completely respect your preference not to revisit things. If you would like to discuss anything further, you’re very welcome to contact me directly via the address below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Service as Usual
Heather as always was amazing. She and the team always offer good, practical advice and great value for money.
25 May 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
I have used R/S for many years
I have used R/S for many years, sothat means you are good trustworthy people who know about their products.
My new CD player sounds great, it is playing through a Cambridge amp and Celestion ditton speakers.
Why 4 not 5 stars? The remote seems not to work properly, it will not eject the played disc. No biggy….i press the stop button on the player itself.
22 May 2026
Reply from Richer Sounds - Watford
Thank you for taking the time to leave us a review, and for your custom over the years of course. It's good to hear the new CD player is sounding good but I'm sorry there is a problem with the remote, which I appreciate is frustrating.
I will arrange for the store team to get in touch and help resolve that aspect, and if you need any further help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sami was friendly and helpful
Sami was friendly and helpful. Talked various options through and managed to get me a little discount on the web-price too. Delivery was really quick and am very happy with my new sound system. will be back soon for upgrades.
21 May 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Wonderful staff and service
After my order, I was contacted by Heather at Richer Sounds who explained when I could collect my hifi components and where I could park. When in the store we had a great conversation and was directed to a loading bay in front of the store and the store manager brought the packages out and placed them in my car. What an excellent and human service!
20 May 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Excellent customer service from Anca
Excellent customer service from Anca. Friendly, professional and a joy to deal with. She actually listened to me and made the whole experience a good one. Highly recommend 👌
19 May 2026
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Efficient & Bradley was great.
19 May 2026
Reply from Richer Sounds - Watford
Thank you for your wonderful feedback
Great!
Courteous, patient, knowledgeable, likeable staff. Swift standard delivery. Great service all around and excellent prices!
18 May 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Watford
Thank you for your 5 star review, it’s lovely to read your comments.
Anca was superb
Anca was superb
Listened to me beforehand and good advice
Bought what I wanted and will be coming back soon to buy amp and speakers from Anca
Thank you
18 May 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Processed my purchase professionally.
15 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful service and advice from RS…
Helpful service and advice from RS staff in-store and over the phone. Incredibly speedy and efficient delivery. Excellent product. Very happy.
15 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
I'm a bit of a vintage audio nut
I'm a bit of a vintage audio nut, but Richer Sounds have been my go-to supplier of new hifi for more years than I care to remember. Always excellent service and good prices (especially if you join their VIP club).
13 June 2025
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and knowledge
Excellent customer service and end to end service from inquiry right through to delivery of our new TV.
11 May 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Overall
Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.
2 May 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
They spoke well on the replacement hi…
They spoke well on the replacement hi fi I was looking for and had the very machine I needed then carried it out to my car
29 April 2026
Reply from Richer Sounds - Watford
Thank you for your review, I'm pleased the store colleagues helped find the right replacement system for you, and assisted in getting the goods to your vehicle. We are always trying to improve continually, so hopefully next time you visit us we will be able to obtain a full five star review.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.