Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more
Company replied
I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... See more
Company replied
Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones. After a brief listen I ordered for... See more
Company replied
I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
117C St Albans Road, WD17 1RD, Watford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.

Reply from Richer Sounds - Watford
Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.

Reply from Richer Sounds - Watford
Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou

Reply from Richer Sounds - Watford
The right product, sold by real people that know what they are doing. I should have gone here first (first TV failed, bought from a Tesco partner supplier 180 miles from home - what a faff!)

Reply from Richer Sounds - Watford
The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.

Reply from Richer Sounds - Watford
Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful

Reply from Richer Sounds - Watford
Visited your Watford shop to buy new TV and sound bar. Was helped by a very knowledgeable lady (Anca) who was really helpful.
Great advice and goodst at good price
Would recommend.

Reply from Richer Sounds - Watford
Ordered online and picked up from local shop next day.

Reply from Richer Sounds - Watford
I’ve been shopping with Richer Sounds Watford branch for over twenty years and buy pretty much all my entertainment products from them due to the amazing service I receive every single visit.

Reply from Richer Sounds - Watford
Excellent service at Watford Richer Sounds.
Always really helpful over the phone.
Fast dispatch, and goods received with DPD (the best courier).

Reply from Richer Sounds - Watford

Reply from Richer Sounds - Watford
I had reason to call twice prior to my purchase and found both people I spoke to most helpful and eager to please. Their advise was honest and made me want to visit to purchase from this location.

Reply from Richer Sounds - Watford
Always a great service and a pleasure to purchase from their Watford branch.
Wouldn’t go anywhere else .

Reply from Richer Sounds - Watford
Heather from the Watford store went above and beyond to source the last Morantz Stereo 70s from all of the Richer Sounds stores.
I received my amp the next day from the Bristol store.
I cannot thank her enough

Reply from Richer Sounds - Watford
Have been a Richer sounds customer for over 20 years and service and prices are always excellent.
Lloyd from the Watford store was really helpful and friendly when I collected our TV.
Keep up the good work Richer Sounds!

Reply from Richer Sounds - Watford
Got my plasma TV from these guys ~ 10 years ago.
Time for new TV - first port of call: unspoilt by progress! 🙂

Reply from Richer Sounds - Watford
I always buy my audio products from my local Watford branch, as I can get expert advice and explore all options to make sure I’m making the right choice.
Staff are always friendly and most importantly knowledgeable.

Reply from Richer Sounds - Watford
Excellent customer service, knowledgeable, helpful and polite.

Reply from Richer Sounds - Watford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.