I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more
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See what reviewers are saying
Having purchased at TV last week from your Watford shop, your staff were excellent. Advice and support was first class. Thank you. Carol and Alan Rose.
Company replied
Easy to order on line - easy to collect next day (first time in decades of shopping with you in Watford I was able to park almost outside! Not that I think that was down to you!) and Anca in the shop... See more
Company replied
Sami and co very knowledgeable and helpful A good experience So much better than going to Currys And they beat the price match promise unlike Currys so.all in all a good experience
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
117C St Albans Road, WD17 1RD, Watford, United Kingdom
- 0333 900 0037
4.9
Excellent
2k reviews
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The guys at Watford were excellent, however ...
The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.
24 April 2026
Reply from Richer Sounds - Watford
I’m really pleased to hear the team in Watford looked after you well, although of course sorry to read about the issue you experienced with the delivery not taking place as agreed.
I’ll be looking into this with the 3rd party courier of course and appreciate you bringing it to my attention. If there’s anything further I can assist with, please don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Having had my to for only 9months it…
Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful
23 April 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Expert Advice and very good price
Visited your Watford shop to buy new TV and sound bar. Was helped by a very knowledgeable lady (Anca) who was really helpful.
Great advice and goodst at good price
Would recommend.
21 April 2026
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered online and picked up from local…
Ordered online and picked up from local shop next day.
20 April 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds Watford World class team!
I’ve been shopping with Richer Sounds Watford branch for over twenty years and buy pretty much all my entertainment products from them due to the amazing service I receive every single visit.
20 April 2026
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
19 April 2026
Reply from Richer Sounds - Watford
Thanks for your kind review, we look forward to your next visit.
Excellent service at Watford Richer…
Excellent service at Watford Richer Sounds.
Always really helpful over the phone.
Fast dispatch, and goods received with DPD (the best courier).
16 April 2026
Reply from Richer Sounds - Watford
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I had reason to call twice prior to my…
I had reason to call twice prior to my purchase and found both people I spoke to most helpful and eager to please. Their advise was honest and made me want to visit to purchase from this location.
28 March 2026
Reply from Richer Sounds - Watford
Thank you for your wonderful feedback
Good communication and Speedy Delivery
14 April 2026
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Best service
Always a great service and a pleasure to purchase from their Watford branch.
Wouldn’t go anywhere else .
14 April 2026
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Heather from the Watford store went…
Heather from the Watford store went above and beyond to source the last Morantz Stereo 70s from all of the Richer Sounds stores.
I received my amp the next day from the Bristol store.
I cannot thank her enough
13 April 2026
Reply from Richer Sounds - Watford
Thank you for your 5 star review!
Have been a Richer sounds customer for…
Have been a Richer sounds customer for over 20 years and service and prices are always excellent.
Lloyd from the Watford store was really helpful and friendly when I collected our TV.
Keep up the good work Richer Sounds!
10 April 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Got my plasma TV from these guys ~ 10…
Got my plasma TV from these guys ~ 10 years ago.
Time for new TV - first port of call: unspoilt by progress! 🙂
28 January 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Expert advice and great service
I always buy my audio products from my local Watford branch, as I can get expert advice and explore all options to make sure I’m making the right choice.
Staff are always friendly and most importantly knowledgeable.
1 April 2026
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent customer service
Excellent customer service, knowledgeable, helpful and polite.
3 April 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
I always shop for my Hifi at the Watford store
I always shop for my Hifi at the Watford store as they are very helpful,cheerful and I am not pressured in buying and have a good stock
Keep up the good work
2 April 2026
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Easy experience
Easy experience, always a good experience, found just what I wanted, fast delivery
31 March 2026
Reply from Richer Sounds - Watford
Thank you for your wonderful feedback
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Watford
Thank you for your wonderful feedback
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